Retail Store Associate

Retail Store Associate – Goodwill of Western Missouri & Eastern Kansas

Base pay range: $13.00/hr - $13.00/hr this range is provided by Goodwill of Western Missouri & Eastern Kansas. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Reporting to the General Manager, the Retail Store Associate is responsible for completing duties as assigned according to production and workflow standards, as well as ensuring a positive customer experience in both the front and back of the store.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to stock 1 hardlines cart per 15 minutes and/or stock 1 z-rack per 15 minutes. Associates are expected to reach position metric four weeks after training ends.
• Maintain appropriate security of cash and donated goods
• Operate register, as directed
• Comply with Agency policies and procedures
• Ensure a high level of customer service both front and back
• Perform duties according to safety expectations and procedures
• Ensure the physical safety of the back room and sales floor
• Communicate safety issues and concerns to ensure quick resolution
• Ability to operate a cash register and POS system
• Ability to count change, count down cash drawers and complete accompanying paperwork
• Greet customers and accept donations and issue receipts
• Operate a hand stacker and pallet jack
• General store upkeep including but not limited to sweeping, mopping, glass cleaning, and bathroom maintenance

• Ensure quick placement of high-quality, processed goods to the sales floor
• Assist to meet production numbers as set by divisional management
• Ensure loss prevention and process flow guidelines are followed
• All other duties as assigned by the General Manager

This job operates in a retail environment with merchandise displays and items available for purchase in inventory.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to communicate verbally and apply active listening skills. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 35 pounds.

Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This is a non-exempt position. Hours vary based on the needs of the business which includes nights, weekends and holidays. Full-time positions are scheduled 30-40 hours per week, part-time positions are scheduled 16-24 hours per week.

The Retail Store Associate will be a proven leader with the following:

• Experience in customer service preferred
• Comfort with handling cash and operation of a cash register
• Understanding of the importance of the donor process and how it supports the mission
• Ability to perform job duties safely
• The incumbent should have at least 6 months of work history, unless this is their first job
• High school diploma or equivalent is not required
• Operation of the hand stacker requires the ability to become certified in its operation

Every leader must demonstrate these competencies:

• Achieves:
  Accountability;
  Initiative;
  Mission Focused and Financially Aware
• Functional Expertise:
  Develops;
  Collaboration/Builds Relationships;
  Organizational Skills/Planning/Project Management;
  Develop Self and Others
• Leads:
  Adaptability/Leading Change;
  Communication;
  Innovation/Strategic Vision;
  Problem Analysis/Decision Making
• Character:
  Integrity;
  Interpersonal/Emotional Intelligence

We allow our values to guide our actions:

• Lead:
  Everyone has value - Help them find it and celebrate it
• Grow:
  Learn constantly and strive continually to better ourselves
• Partner:
  Be good citizens, maximize the value of donations, and support sustainability
• Innovate:
  Always seek new and better ways to accomplish our mission
• One Agency:
  Work collaboratively to build a legacy from which future generations will benefit

All employees should be instilled with and demonstrate an appreciation of the value entrusted to us by the community through donated goods.

AAP/EEO Statement:
Goodwill of Western Missouri and Eastern Kansas is an equal opportunity employer.

Entry level

Part-time

Sales and Business Development

Non-profit Organizations