Transportation Dispatcher

The Guidance Center (TGC) is the Community Mental Health Center and Certified Behavioral Health Clinic serving Leavenworth, Atchison, and Jefferson counties in Kansas. We provide high-quality care to all individuals, regardless of their financial circumstances. Joining the team at TGC offers you the chance to make a meaningful impact on the most vulnerable members of our community. At our center, we offer a unique combination of counseling, case management, psychosocial, and medication services, all under one roof.

We are deeply committed to our clients and are dedicated to implementing a comprehensive model of care.

The Guidance Center (TGC) is currently seeking a Transportation Dispatcher to be the newest member of our innovative interdisciplinary team. The responsibility of this person will be to coordinate and field phone calls from the public for transportation. This position will schedule and coordinate transportation routes using technology and effectively communicate to drivers routes. This position will also serve as a backup driver when needed.

• The opportunity to be part of a holistic and supportive team
• Medical, Dental, Vision
• KPERS Retirement System
• Aflac, Life, Legal Shield, and  Insurance
• Paid Time Off and 11 Paid Holidays
• Flexible Schedules
• Competitive hourly rate of $17.81 to $20.21; depending upon qualifications.

• 1. Schedule pick up and drop off for clients and general public riders.
• 2. Maintain records of all maintenance/service dates for vehicles.
• 3. Maintain daily records of transportation service provided as required, i.e., number served, miles driven, time required, gallons of gasoline used.
• 4. Maintain the vans by monitoring all needed service and repairs (cleaning, oil changes, tires, brakes, belts, etc.), then arrange for the service needed as directed by the supervisor.
• 5. Record daily cash earnings for KDOT Reporting.
• 6. Handle ridership issues (IE: complaints, concerns, lost items etc.).
• 7. Resolve driver conflicts.
  8. Schedule drivers/Update driver itineraries daily.
• 9. Adapt to changing work priorities and a fast-paced environment while maintaining professionalism.
• 10. Maintain effective and cooperative working relationship with TGC staff as well as external customers and referral sources.
• 11. Participate in training as directed by the immediate supervisor or TGC management staff.
• 12. Meet HIPAA standards for confidentiality of medical records.

Education and Licensure:

Required:

High School diploma or GED, and valid driver’s license.

Preferred:
Experience providing dispatch services for transportation routes.

Experience:

Required:

one year experience driving a 16-passenger (or larger) vehicle.

Required:

6 months experience working with technology such as Teams, Excel, and Outlook.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.