Sr. Registered Client Service Specialist

Sr. Registered Client Service Specialist

Join to apply for the Sr. Registered Client Service Specialist role at Prime Capital Financial
.

A Sr. Client Service Specialist will play a crucial role in delivering exceptional client service and building strong relationships with our clients. You will be responsible for providing personalized support and guidance to ensure client satisfaction, while also collaborating closely with our team of advisors and portfolio managers. This role requires a deep understanding of wealth management products, excellent communication skills, and a strong commitment to delivering superior service.

• Ability to work and make decisions independently, with minimal supervision.
• Excellent written and verbal communication skills.
• Excellent client service skills.
• Comfortable with presenting to senior leaders.
• Superior attention to tasks, detail and follow through.
• Excellent organizational and time-management skills; ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
• Ability to successfully prioritize and manage multiple tasks, projects, and assignments.
• Ability to adapt quickly and positively to change.
• Team player and collaborator; invest in building long-lasting relationships both externally and internally.
• Must possess a will do/can do attitude.
• High standard of professionalism, ethics, confidentiality, and integrity; confidentiality will be paramount for this role.
• High School Diploma or equivalent required;
  Bachelor's Degree preferred or equivalent financial services industry experience.
• Preferred working towards Series 65.
• Prior experience and proven exceptional performance as a Client Service Specialist, 3+ years preferred.
• Strong technology skills required. Due to the amount of technology used for this position, the CSS must have the ability to learn and use the various software and programs pertaining to the financial industry and specifics for this position.
• Experience with Microsoft Suite, Google Suite, CRM, Salesforce, and Adobe required.

• Comply with Prime Capital Investment Advisors and FINRA policies and procedures based on a registered or non-registered position.
• Managing calendars, appointments, telephone calls, greets visitors and other activities for members of the office.
• Receives, sorts, and routes mail.
• Complete client requests, inquiries or questions in person or on the phone in a confidential nature.
• Serve as a primary point of contact for client inquiries and requests, providing prompt and professional assistance. Address client concerns, resolve issues, and escalating complex matters as needed. Build and maintain strong relationships with clients, demonstrating a deep understanding of their needs and goals.
• Maintain client engagement programs such as gifts, cards, outreach, etc.
• Maintain accurate compliance records for the office and advisors.
• Maintain client correspondence, check blotters, gift logs, Adview submissions.
• Exercise correct security procedures for personal workspace.
• Maintain technical, compliance, and industry knowledge by attending PCIA educational workshops, training, and Client Service Specialist meetings. Stay up to date on all new technology used by PCIA.
• Maintain a detailed CRM database. Accurate client documentation is required.
• Provide administrative support to financial advisors, including investment paperwork preparation, processing, follow up, and client service requests.
• Handle new account prep and processing.
• Manage money movements, RMDs, contributions, distributions.
• Maintain client account maintenance and initiating trade requests.
• Custodia management for client accounts.
• Create review and meeting materials under direction of financial advisors.
• Record and draft meeting minutes and ensure action items are completed in a timely manner. Attend meetings/reviews with advisors as needed.
• May be asked to be a Team Lead for one of the admin teams.

Mid-Senior level

Full-time

Other