Client Support Coordinator

20+ year old company based in Leawood, KS is looking for a person that can provide support to our existing staff with the completion of tasks required to finish client support cases. There is variety within your work where you will coordinate with your direct reports in areas that are client facing and exposure to some of our people in the sales arena.

While some work may be single focus, there will be other duties needing a sense of urgency. Cross training is provided so you are knowledgeable about all the moving parts of our organization. We need a person who is naturally conscientious and personally rewarded when you go above and beyond. We recognize a commitment and have some career paths available if interested.

• High school diploma or equivalent required
• Strong verbal and written communication skills
• Basic knowledge of customer service principles
• Proficiency in Microsoft Office Suite
• Ability to learn new software and tools quickly
• Excellent problem-solving and critical thinking skills
• Strong attention to detail and organizational abilities
• Ability to work independently as well as part of a team
• Strong interpersonal skills and ability to build rapport with clients
• Experience in a customer service or support role is a plus, but not required
• Ability to manage multiple tasks and prioritize effectively
• Flexibility to adapt to changing client needs and priorities

• Act as a point of contact for clients to address inquiries and support requests
• Assist clients in navigating product offerings and features
• Provide timely and accurate information regarding services and solutions
• Coordinate and schedule client meetings and follow-up communications
• Maintain detailed records of client interactions and support tickets
• Collaborate with internal teams to resolve client issues and improve service delivery
• Monitor client feedback and suggest enhancements to services based on insights
• Prepare and distribute reports on client support activity and trends

• Scheduling
• Data entry
• Follow-up
• Conflict resolution
• Initiative
• Patience
• Empathy
• CRM software
• Active listening
• Technical skills
• Teamwork
• Adaptability
• Attention to detail
• Multitasking
• Customer service
• Time management
• Problem-solving
• Organization
• Communication

Focused on the measurement of work-related traits, Culture Index uses a free-choice adjective checklist methodology, which differs greatly from the more commonly used “forced choice” or “multiple choice” responses, methods that force every participant into a box whether they belong there or not. The validity of the Culture Index instrument has been demonstrated to perform with the highest accuracy in the market.

It took countless hours of gathering data, conducting statistical analyses, and designing, refining and rendering the Culture Index of today. But, ask anyone who uses it and they will tell you it has revolutionized the fitness of their businesses.

At Culture Index, we are committed to fostering an inclusive and equitable environment where every individual is valued and respected. We provide equal employment opportunities to all employees and applicants for employment, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law.