Shift Lead; Key Holder
Job in
Leawood, Johnson County, Kansas, 66206, USA
Listed on 2025-12-27
Listing for:
Sandbox VR
Full Time
position Listed on 2025-12-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Retail Associate/ Customer Service, Event Manager / Planner
Job Description & How to Apply Below
Who We Are:
We’re Sandbox
VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment!
Interested in working at Sandbox VR? Sneak peek of our store experience HERE.
What You Will Be Doing:- Create Unforgettable Guest Moments
- Greet guests with energy and invite them into an exciting, welcoming environment
- Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
- Proactively share offers (F&B, repeat visits, gift cards) to boost engagement
- Be a Tech & Experience Expert
- Master our proprietary tech and keep gear calibrated
- Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
- Communicate with management and tech support when issues arise, clearly and quickly
- Keep Things Running Smoothly
- Maintain a spotless, high-energy store that meets Sandbox VR standards
- Sanitize gear thoroughly and display materials/gift cards to brand expectations
- Prepare iPads, body trackers, and gear before and after every session
- Shift Leadership & Coaching
- Open/close the store, manage daily audits, break schedules, and labor spend
- Run shift check-ins, coach in real time, and train new hires
- Ensure team performance, morale, and guest service standards remain high
- Egoless & Coachable
:
You take feedback well and pitch in wherever needed - Adaptable & Proactive
:
You’re resourceful, self-driven, and good with change - Team-Focused
:
You stay positive and celebrate group wins - Reliable
:
On time, in uniform, and ready to shine - Physically Able
:
On your feet, some lifting (up to 40 lb), occasional stairs - Weekend Availability
:
Required - Leadership
: 1+ year in retail/hospitality leadership
- Paid sick time + 401(k) match
- Commuter benefits (transit + parking)
- Referral bonuses + employee discounts
- Free VR sessions + guest review bonus
Salary: $16.80 - $16.80 an hour
Note:
Evening and weekend availability may be required depending on the business’ needs.
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