Client Success Manager

This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60,000.00/yr - $80,000.00/yr

• Establish a strong business relationship and serve as primary customer contact providing frequent and professional contact with customer
• Encourage revenue growth by inspiring clients to purchase additional services and expanded reporting suites
• Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
• Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction
• Drive escalation of client issues, coordinate key resources in the escalation process, and project manage the client issue until its resolution
• Effectively address escalated situations with customers, and provide tools to the team in order to avoid, and/or address escalated situations, and ensure appropriate backup to team members as needed

• Undergraduate degree required
• 2-5+ years' experience in a senior client-facing role
• Client-oriented with a focus on quality
• Ability to interact and collaborate with key stakeholders within client organizations
• Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all seniority levels
• Comfortable presenting to clients, big and small, both in-person and virtually
• Ability to deliver results under pressure, work independently, and take ownership of assigned tasks
• Analytical problem‑solving skills
• Project management experience is a plus
• Proven track record of working with clients on projects
• History of leading cross‑functional teams is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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