System Engineer

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…

As the Systems Engineer (SE) you will primarily focus on project planning and design, implementation, documenting, and supporting a wide variety of client IT projects and initiatives. Strong customer relations and follow‑up to ensure that service has been completed to the customer's satisfaction are a must. You’ll need to be a team player, yet work well independently, and have excellent verbal and written communication skills.

Responsibilities include working with Project Managers (PMs) and Senior System Engineers (SSEs) to implement and deploy solutions for IT projects as well as provide network administration for client support needs when necessary.

• This is a hybrid‑remote role with approximately 30% on‑site work at client locations throughout the Kansas City area. The specific allocation of remote versus onsite requirements may fluctuate based on business needs.

• Deploy advanced technical solutions, including but not limited to new deployments and service modifications
• This role involves extended periods of sitting or standing and regular use of computers and office equipment
• Maintain minimum billable utilization of 80%
• Provide excellent support to customers remotely or onsite as needed
• Execute complex migrations and configurations
• Document migration and infrastructure changes and prepare for steady state support post‑implementation
• Communicate clearly both internally and externally to the progress, issues, and scope changes needed on projects
• Able to pivot and provide solutions when plans change or do not meet the requirements of the project
• Provide input and recommendations to the team to assist with project creation and planning
• Design and build GPOs to enforce policies across organizations
• Install and configure virtual machines and hosts
• Build cloud and on‑premises physical servers
• Configure AAD and Microsoft Entra Connect to O365
• Troubleshooting of advanced applications and servers
• Build and design networks, including network and firewall configurations, switch configurations and Wireless networks
• Build and design Active Directory infrastructure following best practices and taking into consideration client needs (on‑premises Active Directory as well as Azure AD)
• Deploy high‑availability infrastructure (networking, virtualization, clustering)
• Deploy backup and recovery technologies

• At least 3 to 7 years of experience that is directly related to the duties and responsibilities specified
• Intermediate knowledge of Intune and Autopilot
• Expertise in Windows configurations and services
• Advanced knowledge of DNS (internal and external)
• Advanced knowledge of networking, both physical and virtual
• Advanced knowledge of cloud solutions (AWS, Azure, or OCI)
• Advanced knowledge of virtualization, clustering, and high availability
• Advanced knowledge of Active Directory (Both on‑premises and Azure AD)
• Advanced knowledge of M365 licensing, configuration, best practices, and feature set

• Ability to communicate professionally, in English, both written and orally
• Ability to write business correspondence and process procedures
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

• Bachelor's degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable
• Certifications including Microsoft Role Based Certifications, Cisco CCNA/CCNP, VMware VCP, ITIL, etc.
• Experience with Connect Wise (Manage, Automate, Control), SCCM, or similar service management system
• Subject matter expert for specific technologies (e.g., Microsoft, VMware, Citrix, Cisco, etc.)
• MSP Experience

• Must be able to lift up to…