Senior Technical Assistance Representative

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Location:

Carpentersville, IL, North Kansas City, MO, or Remote

At Polynt, Technical Assistance works closely with other Polynt functions including commercial, operations and R&D to assist existing and new customers in using Polynt Products. This role participates in product recommendations, product testing/benchmarking, training, product trials, process review, and troubleshooting. Technical Assistance provides customers with formal or informal training and is an interface for investigation and communication concerning product complaints. This role directly contributes to Polynt’s commercial success through achieving product approvals, customer satisfaction, and customer loyalty.

Technical Assistance also provides direction for product development efforts.

The Senior Technical Assistance Representative is expected to work independently with minimal supervision, while actively collaborating with other R&D team members, cross-functional Polynt departments, and customers. While Senior Technical Assistance Representatives may specialize in a particular technology area, they are expected to work across multiple chemistries, processes, applications, and markets based on evolving business needs.

• Health and Safety
  • Performs work in accordance with local, state and federal regulations including OSHA, DOT and EPA and the appropriate Polynt Chemical Hygiene Plan (CHP) ensuring personal and team safety
  • Recognizes personal and legal responsibility regarding compliance with rules and regulations, standards and Polynt’s ISO 9001 Quality Management System
  • Maintains housekeeping in individual and shared work spaces
  • Conducts inspections as assigned
  • Ensures that others meet health and safety standards. Provides guidance when needed.
  • Leads safety topic(s) in weekly safety meeting
  • Participates in the following as needed:
    • Health and Safety Committee
    • Review of chemical hygiene plan
    • Job safety analysis (JSA)
    • Risk assessments
    • Incident investigation
    • Management of change (MOC)
  • Ensures that all activities under his/her direction are performed in accordance with regulatory compliance with local, state and federal regulations as identified, including those listed in the OSHA, DOT & EPA regulations
• Product Line Knowledge/Product Recommendations
  • Conduct process reviews and gather information from customer including processing parameters, end use requirements including required certifications and usage information (volumes, batch sizes, etc.)
  • Reviews existing products for potential technical fit and considering costs, manufacturing site/logistics, minimum order quantity
  • Communicates recommendation to customer
  • If no existing product meets the requirements, enters development project as appropriate based on commercial opportunity
  • Initiates exploratory projects to investigate potential innovative products or processes
• Training
  - Provides training to customers (either at the customer's location or at Polynt), or Polynt personnel (junior team members, R&D members from other groups, commercial personnel, etc.). Training should cover multiple chemistries, processes, application areas, or markets. Able to do demonstrations as appropriate. Training should include co-suppliers, vendor partners, etc.
• Product Trials
  • Follow trial product through the customer process and document product performance
  • Report product performance to appropriate commercial and R&D personnel
  • Follow up with customer on post-production part testing and…