Systems Administrator II

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

The Systems Administrator II is a versatile hybrid role that integrates traditional field systems engineering with onsite staff augmentation support for clients. This position delivers comprehensive technical support both remotely and on-site, serving as a key escalation point for complex issues. Staff augmentation assignments may vary, requiring placement at client sites from one day per week to full-time onsite support, depending on client needs.

The ideal candidate possesses strong technical expertise, exceptional communication skills, and the ability to adapt swiftly to diverse environments.

Additionally, the Systems Administrator II provides onsite technical support to clients on a recurring or non-recurring basis, with responsibilities including the implementation, maintenance, and enhancement of clients' network infrastructure. This role acts as an advocate for the client, ensuring that Ntiva and the client are aligned in achieving a secure, high-performance infrastructure that meets their business needs.

This exciting opportunity involves working on-site with various clients throughout the Kansas City Metro area, providing an immersive and dynamic work experience. Join us as we embark on a journey that takes you to different client sites every day, offering you the chance to explore new locations, build diverse professional relationships, and make a significant impact in the industry

Must have a valid driver's license and insured vehicle. Travel may require up to 1.5hr drive to the location.

• Schedule:
  
  Monday - Friday, 8:00am to 5:00pm CST
• This role also includes participation in a rotating on-call schedule.

• Provide end-user support and manage client infrastructures during scheduled appointments.
• Deliver excellent customer service, resolving IT requests onsite or remotely.
• Communicate regularly with clients, providing updates and maintaining professionalism.
• Maintain and troubleshoot local and cloud infrastructure.
• Monitor endpoints and complete preventative maintenance.
• Ensure network security and documentation.
• Validate and test backup solutions.
  
  Assist in deploying new technology.
• Meet SLA timelines and report client concerns promptly.
• Record time on service tickets and submit timesheets weekly.
• Track expenses and schedule service delivery using the ticketing system.
• Client
  
  Experience:
• Collaborate with the Account Management and Dispatch teams to ensure client satisfaction.
• Adapt to different client environments and manage multiple priorities.

• 3-5 years of experience in the field of Information Technology
• General MSP industry knowledge
• Provide excellent support to customers remotely or onsite as needed.
• Deliver advanced troubleshooting and resolutions for applications, servers, networks,…