Client Executive - Agribusiness

Overview

Client Executive - Agribusiness

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life. As our Client Executive on the Agribusiness team, you ll be responsible for developing relationships, managing service levels, promoting agency expertise, and leading risk and client service activities for a growing book of business.

• Develop effective business relationships through in-person visits, entertainment, and virtual contact at various levels within client organizations.
• Manage service levels for assigned accounts to meet revenue, profitability, retention goals, and client expectations.
• Utilize internal relationship-based sales methodology and lead efforts to promote agency expertise through educational events.
• Assist clients with strategic planning, goal setting, renewal planning, and establishing timelines.
• Identify additional business opportunities and cross-sell services.
• Coordinate team efforts to ensure delivery of client service agreements and provide guidance to team members.
• Review compliance and client disclosure requirements, ensuring alignment with internal policies and legal standards.
• Mentor and develop team members, providing ongoing training and support.
• Prepare and manage client presentations for new and existing accounts.
• Coordinate risk placements with clients, carriers, and vendors.
• Stay informed on industry trends and legislative changes to effectively advise clients and manage risk.
• Provide excellent customer service and teamwork.
• Gather information, provide solutions, and resolve client issues for the existing book of business.
• Analyze accounts and prepare coverage recommendations, facilitating account rounding and negotiating with carriers.
• Lead marketing and placement efforts for new and renewal business, including preparing submissions and negotiating coverage and pricing.
• Review policies for accuracy and ensure timely delivery to clients.
• Participate in team meetings to discuss marketing strategies and renewal processes.
• Demonstrate MMA s core values in all interactions and maintain required licenses.
• Pursue professional development through learning initiatives and obtaining relevant designations.
• Cultivate and expand client relationships, acting as a liaison between departments to enhance service levels.
• Ensure confidentiality of client information and respond to all facets of customer service with minimal guidance.
• Other duties as assigned to successfully complete role.

We d love to meet you if your professional track record includes these skills:

• High school diploma or equivalent, required; college degree preferred
• 5+ years of experience working in customer service, underwriting, commercial lines insurance for a carrier or broker preferred
• Previous experience managing relationships and face-to-face client experience preferred
• Familiarity with insurance company markets, binding authority, and underwriting guidelines preferred
• Must be detailed with excellent organizational and time management skills.
• Good interpersonal skills and a high sense of urgency
• Excellent verbal and written communication skills, with a proven ability to establish relationships at all levels
• Proficiency in Microsoft office applications required
• Must have the ability to work under pressure and multi-task
• Ability to work well in a fast-paced team environment and communicate effectively
• Flexibility and creativity in developing innovative and customized insurance solutions
• Strong analytical skills with the ability to negotiate quotations, evaluate client needs, and develop innovative business solutions
• Experience negotiating quotations with underwriters and evaluating client needs
• Knowledge of technical underwriting and extensive knowledge of commercial industry laws, products, coverages, and markets
• Self-starter with good time…