Restaurant Operations Manager

Restaurant Operations Manager

Apply for the Restaurant Operations Manager role at First Watch Restaurants
.

In addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! That’s where our YOU FIRST culture begins – each day, we put our employees first and strive to make them happy. They are empowered with an independence to make decisions that will help provide an exceptional breakfast, brunch, or lunch experience for their customers.

In fact, we like to say, we love our employees more than bacon. And that says a lot.

• Learn and support our You First culture and core values.
• Put supervisory skills to work, ensuring daily operations run according to plan and high standards.
• Understand that we source great food for a reason and that our recipes must be followed.
• Know the restaurant sales and traffic goals – and work to exceed them.
• Coach and observe the First Watch Five Steps of Service being implemented at every table.
• Understand the background story of our 10 Commitments – and put them into action.
• Respond with a sense of urgency to both customer and employee concerns.
• Communicate and take immediate ownership of repair and maintenance issues.
• Be certified in food safety – and identify and coach in all areas of safe food handling.
• Continuously scout for and interview candidates to join our team.
• Keep company assets secure, including computers, point of sale, security systems and equipment.
• Understand key responsibilities of every position in the restaurant.
• Stop any inappropriate behavior immediately, investigate as needed.
• Train, coach, and develop team members daily.
• Recognize performance that goes above and beyond.
• Account for all daily revenues and deposits.
• Complete admin duties – and submit required paperwork on time.

• One Shift – No Night Shifts. Ever.
• Opportunity to grow your career with a great company and great people!
• 24/7 Employee Assistance Program
• 401(K) Retirement Savings Program (must be employed for 60 days and must be 21 years of age to participate)*
• As a Restaurant Operations Manager, you will be eligible for quarterly bonus payment based on restaurant's performance.
• Life Insurance*
• Short Term Disability*
• Long-Term Disability*
• Dental*
• Vision*
• Health Insurance*
• Bright Horizon – backup child and elder care*
• Spot Insurance*
• Supplemental Insurance (accident, critical illness, indemnity) *
• Meal Discount
• Complimentary premium access to the Calm App, plus 5 gift subscriptions
• Unlimited access to medical and behavioral telemedicine through Cirrus MD
• Tuition Reimbursement & High School Diploma Program
• Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more)
• Childcare Discount Program
• Paid Time Off (PTO)
• Employees must enroll within 30 days for hire and the benefit begins the 1st of the month following 60 days of employment.

First Watch Managers love mornings and the smell of bacon, and most importantly, they have an innate passion for serving others. We’re not just talking great customer service or amazing food (although customers and food are also high on our list). We hire managers that coach and develop team members who, in turn, fall in love with serving others – and thus the beautiful cycle of restaurant life continues.

We have immense pride in our food which is why we don’t subscribe to the old BOH versus FOH management structure. At First Watch, each manager is responsible for supervising both kitchen operations and the overall dining experience.

First Watch is the leading Daytime Dining concept serving made‑to‑order breakfast, brunch and lunch using the freshest ingredients available. Guided by its “Follow the Sun” culinary philosophy, First Watch's chef‑driven menu rotates five times a year to feature the highest‑quality flavors at their peak, offering elevated executions of classic favorites, fresh juices like the Kale Tonic, and fan favorites such as the Lemon Ricotta Pancakes, Quinoa Power Bowl and signature Million Dollar Bacon.

For every kid’s meal served, First Watch proudly donates a…