Shift supervisor, Restaurant​/Food Service

• Lead the team, ensuring food is made accurately and delivered to customers in a timely manner.
• In charge of shifts and delegating tasks.
• Show exemplary knowledge of the job and provide excellent customer service.
• Address upset customers and problems with food politely, ensuring customer satisfaction.
• Accept deliveries, verifying completeness and correctness, and issue refunds as necessary.
• Communicate with managers/owners regarding inventory status, including timely arrival and completeness of orders, and low stock items.
• Check daily petty cash and go to the bank for change if needed.
• Restock the register nightly for the correct change.
• Provide feedback to managers/owners about employees' strengths, weaknesses, and customer service performance.
• Manage the break schedule, ensuring employees arrive on time and take appropriate breaks.
• Attend management meetings.
• Communicate new ideas for improving efficiency and safety, and new recipe ideas.
• Assist with interviews, evaluations, and training.
• Memorize training material and explain health benefits of ingredients and food to customers in an upbeat manner.
• Maintain cleanliness in the front lobby and outside area, checking every 15 minutes.
• Provide excellent customer service, including being positive, polite, and informative, while giving accurate wait times.
• Assist and ring up guests, answer phone calls, and take orders over the phone.
• Have thorough knowledge of food and recipes, following recipes to prepare food in a timely and sanitary manner.
• Prep food according to proper procedures.
• Continuously clean the kitchen and lobby.
• Put away deliveries and keep everything organized.
• Wash and put away dishes.
• Communicate with other staff to ensure all orders are made correctly and promptly.
• Carry out food to customers.
• Inform managers about schedule and days off needed in a timely manner.
• Show up on time and take appropriate breaks.
• Complete all opening and closing duties.
• Perform additional tasks as requested by the manager.
• Follow sanitation guidelines.
• Stock and rotate food.
• Adhere to safety procedures.
• Practice cost-cutting measures.
• Work as a team.
• Communicate effectively with coworkers and managers.

Requirements:

• Become food certified.
• Ability to handle basic computer functions, POS system, cash, and credit cards.
• Follow health, sanitary, and safety requirements.
• Must be able to stand for long periods, occasionally lift heavy boxes, move quickly, and maintain a sense of urgency.
• Maintain a clean and work-appropriate personal appearance.
• Bring a positive attitude and willingness to work well with others.
• Demonstrate leadership abilities.

Vitality Bowls specializes in delicious açaí bowls, a thick blend of the açaí berry topped with organic granola and a selection of superfood ingredients. Our menu includes additional antioxidant-rich items like smoothies, juices, and salads, all made without ingredient fillers such as ice, frozen yogurt, or artificial preservatives.

• Make a great first impression: smile and greet each guest.
• Show a sense of urgency and minimize wait times.
• Get to know your guests and make them regulars.
• Make a memorable connection and send each guest off with a smile.

• Become knowledgeable about Vitality Bowls menu and preparation methods (including gluten-free modifications).
• Being fitness and nutritionally minded will help you understand your customers.
• Develop a good understanding of each ingredient’s nutritional values.
• Deliver a perfect meal item every time.

• Work together as ONE team to deliver a great meal and provide outstanding service.
• Be courteous to your fellow team members and foster a fun, uplifting workplace.
• Seek opportunities to exceed expectations.
• Embrace the ACT principle – be Accountable, practice good Communication, and be Trustworthy.

• Look sharp and be on time for all scheduled shifts, and have reliable transportation.
• Keep the store clean, organized, and visually appealing.
• Operate the cash register and handle all cash transactions carefully.
• Strive for excellence in everything you do.