Assistant Retail Front End Manager Cosentino's Price Chopp

Position: Assistant Retail Front End Manager - FULL TIME Salaried with Benefits - Cosentino's Price Chopp[...]

Assistant Retail Front End Manager – FULL TIME Salaried with Benefits – Cosentino’s Price Chopper #121

Location:

3700 W. 95th St, Leawood, KS

Position Objective:
To assist customers in their shopping experience by leading the Front Office team in a way that not only promotes growth for the company, but also results in a team that delivers the service Cosentino’s customers have come to expect.

Reporting Structure:
This position formally reports to the Office Manager.

Status:
This is an exempt position.

Essential Knowledge

• A liquor license must be obtained prior to the first day of work (If applicable).
• Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.

Non‑Essential Knowledge

• A high school diploma or equivalent is preferred.

Essential Job Functions

• In the absence of the Office Manager, provide direct supervision of the activities of all other members of the Front End team in an operationally effective, motivating, and respectful manner.
• Ensure team members have the information they need to effectively perform in their roles (e.g., policy or procedure changes, new merchandise information, sale information, etc.).
• Support the Office Manager in providing effective coaching, corrective actions, and performance evaluations to improve individual and team performance.
• Address employee relations issues and, if needed, effectively work with the HR team to resolve them.
• Promote a positive overall team atmosphere that includes cooperation, teamwork, high morale, positive interpersonal interactions and communications, and recognition for a job well done.
• Conduct effective interviews to hire the highest quality candidates for the Front Office team.
• Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
• Know and implement the Cosentino’s Customer Service Standards.
• Able to monitor front end activity and recognize when adjustments should be made to accommodate customer needs.
• Quickly and courteously intervene when a cashier requests assistance with a customer transaction.
• Be knowledgeable about the products in the department and the store to accurately and courteously answer customer questions.
• Accurately process all payment types, such as cash, checks, WIC, food stamps, coupons and other payment methods.
• Able to operate, clean and maintain all equipment safely and competently.
• Act in a cashier role as needed to ensure a friendly, convenient customer experience.
• Meet or exceed productivity standards to produce desired team and individual results.
• Ensure the front end is always clean and displays a professional overall appearance for customers.
• Navigate easily within the Kronos system to submit reports and information in a timely manner and work effectively with the Accounting Team when necessary.
• Efficiently and courteously handle all returns, exchanges and price adjustments.
• Ensure team compliance with all liquor and tobacco regulations, coupon redemption, currency transfers, MSB compliance, Western Union and money orders.
• Ensure all POS systems and cash office systems are running smoothly and contact appropriate services as needed.
• Know, comply with, and ensure the team complies with all health regulations, sanitation guidelines and safety procedures for your department and your store.
• Demonstrate strong verbal and interpersonal skills necessary for positive customer and peer interactions.
• Demonstrate basic math and reading skills required for the position.

Non‑Essential Job Functions

• Ensure all new employees on the Front End Team receive orientation and other training as needed.
• Know and promote ads and specials to increase store sales and profits.
• Practice open communication with store management regarding any issues within the Front End team.
• Support the company by completing additional tasks identified by management, assisting other stores or departments as needed, and gaining new skills when necessary.

Essential Physical Abilities

• Reach overhead with both arms, twist at the waist and lift objects with both hands weighing up to 10 lbs.
• Push and pull grocery items & carts to the proper locations as needed, up to a peak force of 25 lbs.
• Stand and walk for long periods on tile, asphalt, concrete or other hard surfaces.
• Occasionally lift and carry up to 50 lbs., to a height of 34 inches.
• Bend and squat, at times all the way to floor level.

Non‑Essential Physical Abilities

• Climb a ladder, possibly up to 5 ft.

Seniority Level

Mid‑Senior level

Employment Type

Full-time

Job Function

Sales and Business Development

Industries

Food and Beverage Services

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