Customer Service Representative

Join to apply for the Customer Service Representative role at Granite Air Center, LLC
.

This is a full-time, on-site role based in Lebanon, NH for a Customer Service Representative
. The role involves providing exceptional customer support, ensuring customer satisfaction, and delivering an outstanding customer experience for all clients. Day-to-day tasks will include answering client inquiries, coordinating services, managing schedules, and addressing customer needs efficiently and professionally. The representative will also assist with logistics, bookings, and other administrative responsibilities as required to support the organization’s services.

Granite Air Center, LLC is the region's premier Fixed Base Operator (FBO), located at Lebanon Airport (KLEB) in New Hampshire. The company offers a wide range of world-class FBO services such as refueling, hangar storage, de-icing, aircraft maintenance, and concierge services. Operating 365 days a year from 6:00 AM to 10:00 PM with extended hours available upon request, Granite Air Center is dedicated to providing exceptional service to its clients.

Its convenient facilities also include rental car services, crew cars for short trips, and shuttle vans for transportation. These offerings cater to the diverse needs of passengers and flight crews alike.

• Strong skills in Customer Service and Customer Support
• Ability to deliver exceptional Customer Satisfaction and enhance Customer Experience
• Effective communication skills, both verbal and written
• Problem-solving abilities and a customer-focused approach
• Proficiency with basic computer systems and software
• Ability to adapt to a fast-paced, on-site workplace environment
• Previous experience in aviation or hospitality is a plus
• High school diploma or equivalent; additional certifications in customer service are advantageous

Highly competitive compensation includes a competitive starting salary, annual safety bonus, profit sharing, 401(k) with company match, health, dental, vision, short/long term disability, life insurance, tuition reimbursement, and paid vacation.

Please send cover letter and resume to:
Adam Grinley  Granite Air Center is an equal employment opportunity employer.

• Entry level

• Full-time

• Airlines and Aviation