Technical Field Support Engineer III - Europe

Join to apply for the Technical Field Support Engineer III - Europe role at FUJIFILM Dimatix, Inc.

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Join to apply for the Technical Field Support Engineer III - Europe role at FUJIFILM Dimatix, Inc.

Provides field technical support for key account and/or strategic customers on all aspects of established and new products. Visits customer sites regularly to solve problems, build relationships, understand specific support requirements, and lead application development activities. Provides and coordinates technical training for customer personnel. Assists Sales, Business Development, and other staff in the practical application of company products to meet customer needs.

Provides support in disseminating technical information for specific applications. Travel will average at least 50% through serving select, top tier customers within assigned territory / region.

Company Overview

At FUJIFILM Dimatix Inc., printing and material deposition devices are only as good as their printheads. We are a recognized leader in the manufacturing and design of durable and productive drop-on-demand inkjet printheads that power cutting-edge systems, as well as integrated inkjet solutions that add digital inkjet capabilities to other equipment. These are part of the digitization and transformation of many applications such as commercial printing, graphics, label & packaging, additive manufacturing, ceramic tiles, textiles, electronics and life science research.

We’re looking for forward-thinkers eager to spark innovation in inkjet technology. Bring your talents to a team built on collaboration, creativity, and a passion for excellence. At FUJIFILM Dimatix, every product we make begins with the extraordinary people behind it. Join us for groundbreaking work in a flexible, engaging environment.

We’re based in two incredible locations:
Lebanon, New Hampshire, surrounded by picturesque New England landscapes, and Santa Clara, California, a dynamic hub in Silicon Valley with a mix of innovation, diversity, and sunshine.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit:



Job Description

KNOWLEDGE:

Having wide-ranging and deep product and industry experience, uses professional concepts and resources in accordance with company objectives to resolve customer issues in creative and effective ways.

JOB COMPLEXITY:

Works on highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises sound judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Networks with key contacts and follows the prescribed (SOP) global escalation process when requiring assistance. Acts as the technical expert and advocate for the customers’ application.

SUPERVISION:

Works with little to no supervision to determines the best methods and procedures on all assignments and may be called to support or lead the activities of other personnel on project work or special assignments.

EXPERIENCE:

Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.



ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Maintains productive and positive technical support relationship with the top tier set of strategic / key customers.
• Works as a team with Dimatix Sales and Business Development to provide primary layer of customer interaction.
• Delivers a timely response to customer inquiries; follows through on all tasks and action items.
• Conducts customer trainings, both on-site and at Dimatix facilities as required.
• Assists in the development of technical support documentation, training literature, and programs.
• Creatively analyzes complex, vague, and difficult customer problems; arrives at logical conclusions or hypotheses.
• Works closely with global Customer…