Patient Access Representative

Patient Access Representative

Schedule:

Monday‑Friday (First and Second Shift Opportunities Available)

Position Overview:

Join our team and play a vital role in delivering exceptional patient experiences. As a Patient Access Representative
, you will be the first point of contact for patients, ensuring accurate registration, financial transparency, and seamless coordination of care. This position requires strong customer service skills, attention to detail, and the ability to thrive in a fast-paced hospital environment.

• Deliver Exceptional Service:
  Welcome patients, provide world‑class customer service, and complete full registration at the time of service.
• Ensure Accurate Documentation:
  Explain and obtain required hospital and patient legal forms (e.g., Advance Directives, Consent for Treatment, Medicare notices).
• Manage Patient Information:
  Scan and organize Protected Health Information; prepare patient packets for upcoming hospital visits.
• Support Scheduling Needs:
  Assist with scheduling diagnostic procedures and post-discharge care; enter details into the scheduling system and provide clear appointment instructions.
• Educate & Assist with Financials:
  Inform patients about financial responsibilities and use compliant collection techniques before, during and after service.
• Handle Payments Securely:
  Perform cash reconciliation and process payments in line with hospital financial policies.
• Verify Coverage & Authorizations:
  Confirm insurance eligibility, benefits and coverage; complete financial clearance tasks; obtain authorizations for scheduled and unscheduled services; notify payors of inpatient visits.

• Minimum typing speed:
  35 WPM
• Knowledge of hospital functions and workflows preferred
• Healthcare Call Center or Patient Access experience preferred
• High School Diploma or GED required
• Strong customer service experience
• Ability to work in a fast‑paced environment
• Excellent oral and written communication skills

• Collaborative and supportive work environment
• Opportunity to make a meaningful impact on patient care
• Exposure to diverse hospital operations and career growth potential

Experience Level: Entry Level

Job Type &

Location:

Contract to Hire position based out of Lebanon, NH.

Pay and Benefits:

The pay range for this position is $17.89 – $22.30 per hour. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan or program terms.
Benefits for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:
Fully onsite position in Lebanon, NH

Final date to receive applications:
This position is anticipated to close on Dec 26, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.