Field Support Engineer II

Join to apply for the Field Support Engineer II role at FUJIFILM Dimatix, Inc.

Position is based in our West Lebanon, NH office location with frequent travel required. Provides field technical support to key account and strategic customers for both established and new products. Conducts onsite visits to troubleshoot and resolve issues, build strong customer relationships, and understand specific support requirements. Supports application development activities, assists with customer installations, and manages escalation of field issues to ensure customer satisfaction.

Collaborates closely with Sales, Engineering, Production, and Test teams by providing valuable customer feedback to drive continuous improvement in FIIS products and services. Travel requirements average up to 50%.

At FUJIFILM Dimatix Inc., printing and material deposition devices are only as good as their printheads. We are a recognized leader in the manufacturing and design of durable and productive drop‑on‑demand inkjet printheads that power cutting‑edge systems, as well as integrated inkjet solutions that add digital inkjet capabilities to other equipment. These are part of the digitization and transformation of many applications such as commercial printing, graphics, label & packaging, additive manufacturing, ceramic tiles, textiles, electronics and life science research.

We’re looking for forward‑thinkers eager to spark innovation in inkjet technology. Bring your talents to a team built on collaboration, creativity, and a passion for excellence. At FUJIFILM Dimatix, every product we make begins with the extraordinary people behind it. Join us for groundbreaking work in a flexible, engaging environment.

We’re based in two incredible locations:
Lebanon, New Hampshire, surrounded by picturesque New England landscapes, and Santa Clara, California, a dynamic hub in Silicon Valley with a mix of innovation, diversity, and sunshine.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit

Possesses broad and in‑depth product knowledge combined with relevant industry experience. Applies professional concepts and resources aligned with company objectives to resolve customer issues creatively and effectively.

Handles highly complex issues that require in‑depth analysis of situations and data, considering multiple variable factors. Exercises sound judgment in selecting appropriate methods, techniques, and evaluation criteria to share with internal stakeholders, contributing to product quality improvements. Maintains a strong network of key contacts and follows established escalation processes when additional support is needed. Serves as the technical field support expert and advocate for the customer’s applications.

Opens with minimal or no supervision and may be assigned to support other personnel on customer installations or special projects.

Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years of related experience with a Master’s degree; or equivalent combination of education and experience.

• Maintains productive and positive technical support relationships with customers.
• Collaborates as a team member with FIIS Sales and Business Development personnel to provide primary escalation‑level customer support.
• Delivers timely responses to customer inquiries and follows through on all tasks and action items.
• Conducts customer training sessions, both onsite and at FIIS facilities, as required.
• Assists in developing technical support documentation, training literature, and programs.
• Analyzes complex, ambiguous, and challenging customer problems; develops logical conclusions or hypotheses and recommends solutions.
• Works closely with FIIS colleagues through the escalation process to engage Engineering and other resources for customer case resolution.
• Communicates appropriately with other FIIS departments…