Branch Sales & Service Lead- Heater Rd, Lebanon, NH

Branch Sales & Service Lead

Bar Harbor Bank & Trust offers competitive pay, referral incentives, an employee stock purchase plan, medical/dental/vision/life insurance plans, paid holidays, a 401(k) plan, paid time off, a wellness program, continuing education benefits, and more.

Bar Harbor Bank & Trust is seeking an experienced retail banking professional to join our team as a Branch Sales & Service Lead. The Branch Sales & Service Lead represents the bank with professionalism and courtesy, delivering a customer experience aligned with BHBT’s sales and service standards. This role stands out for its ability to provide leadership through influence, stepping in as a leader when management is unavailable.

Additionally, BS&SL handles a wide range of transactions and customer service tasks, with a strong focus on deepening customer relationships by identifying and maximizing sales opportunities. If you thrive in a fast‑paced, collaborative and engaging environment, consider our current, 40 hours per week opening for a Branch Sales & Service Lead in our Heater Rd, Lebanon, NH branch.

In a Branch Sales & Service Lead role, you can expect to:

• Demonstrate leadership through influence and coach colleagues in the absence of management; facilitate team meetings and morning huddles.
• Process a wide variety of transactions and customer service requests with emphasis on maximizing and deepening customer relationships.
• Build and maintain personal banking relationships with consumer and business customers.
• Conduct customer outreach activities to customers and prospects.
• Serve as a mentor and role model to new retail hires.
• Take ownership of problem resolution, ensuring timely and effective solutions while maintaining a positive customer experience.
• Take leadership responsibility for complex branch operational functions such as audit tasks, cash ordering, scheduling.
• Ensure compliance with branch security, audit and compliance procedures.
• Effectively handle escalated customer situations and involve appropriate parties as needed.
• Demonstrate ability to build network and produce sales results by attending external networking & community events.
• Show a deep understanding of cross‑departmental functions with a proven ability to consistently produce a high number of qualified referrals and effectively offer warm hand‑off to business partners in all business lines.
• Discuss, sell, and close consumer loan products.
• Consistently contribute toward meeting branch goals in deposits, loans, referrals, and other categories.
• Takes on additional development opportunities and/or assignments that support regional or organization‑wide business objectives.
• Enthusiastically support the Bank’s Guiding Principles and Brand Behaviors.
• Actively participate in individual rock goal setting; work toward achieving individual, branch and department rocks as established.
• Comprehend and adhere to federal banking regulations in accordance with Bar Harbor Bank & Trust’s policies and procedures.

Qualifications:

• Minimum of a high school degree or the equivalent.
• Banking, retail and/or customer service experience is required.
• Thorough knowledge of bank products and services.
• Understanding of cross‑departmental functions.
• Self‑motivated with a demonstrated aptitude and desire for customer service and sales achievement.
• Decision‑maker with well‑developed interpersonal skills.
• A role model of the Brand Behaviors and Guiding Principles.
• Active listening and communication skills, verbal and written; proven ability to adapt tone and techniques to best suit the audience.
• Demonstrated ability to solve problems and adapt quickly to changing priorities, multitasking.
• Team orientation; working collaboratively with teammates to achieve greater results.
• Honesty and integrity.

AAP/EEO Statement

Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran. These are the requirements for an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.