Field Service Engineer

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Overview

KADANT BLACK CLAWSON LLC (KBC) is an established leader in equipment and systems for the international pulp and paper process industries. For 150 years, we’ve helped our customers reduce their input costs and improve efficiency through innovative products and technologies. Our sustainability efforts have been nationally recognized, and Kadant is also listed on the New York Stock Exchange (KAI). Our state‑of‑the‑art manufacturing facility is located in Lebanon, OH, where we design and manufacture our products for customers across the globe.

We are currently seeking to fill the position of Field Service Engineer to work directly with KBC customers, utilizing independent judgment and discretion, and to oversee the erection, check out, start‑up, and troubleshooting of KBC equipment and systems in the field while advancing KBC’s mission of being a forward‑thinking, collaborative, and ethical business.

• Independently represent the Company in the installation, start‑up, operation, and maintenance of our equipment.
• Responsible for the creation of timely and accurate equipment installation checkout documentation.
• Share advanced engineering knowledge by conducting technical training at customer sites on KBC equipment and systems operation, maintenance, and troubleshooting.
• Use advanced technical knowledge to exercise discretion and judgment to improve the maintainability and operation of KBC equipment in the field.
• Conduct regular review of field technical problems, use discretion to involve other necessary KBC employees to resolve them, and provide valuable input and direction into the development and follow‑through of recommended corrective action(s).
• Oversee KBC maintenance and other employees who are responsible for the physical aspects of installation and maintenance of equipment and systems.
• Represent the Company in handling customer complaints and resolving problems that could significantly impact the Company or the customer.
• Evaluate customer maintenance practices and procedures with regard to maintaining KBC equipment, compare the results to KBC’s recommended practices, and communicate inconsistencies and recommended resolutions to the appropriate individual.
• Submit timely, comprehensive call reports, including independent recommendations based on technical knowledge of KBC equipment for necessary corrective action(s) and follow‑up.
• Promote the use of KBC parts and services when working with customer representatives.
• Plan customer call schedules, submit up‑to‑date itineraries, and submit timely travel‑related expense reports.

• Advanced technical skills and knowledge pertinent to operation of KBC equipment.
• Excellent verbal and written communication skills.
• Excellent interpersonal, sales, and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem‑solving skills.
• Ability to function well in a high‑paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Demonstrate KBC values of personal accountability, discipline, trust, and proactive action.
• A four‑year related degree from an accredited college or university is preferred; without a degree, an equivalent of 4+ years of technical equipment operation experience is required.
• Advanced knowledge in the manufacturing, operation, maintenance, and troubleshooting of equipment and systems operation is also required.
• Position requires the use of both specialized and standard computer applications.
• Must be able to read and understand engineering and/or manufacturing blueprints of KBC equipment, and to identify and communicate revisions to Engineering drawings if required.
• Must be able to lift up to 50 lbs.
• Position is subject to random drug testing.

Must be able to handle prolonged and frequent travel—approximately 70%.

We are an equal opportunity employer and welcome applications from all qualified individuals regardless of gender, ethnicity, disability, veteran status, or other protected categories.

All benefits are effective upon hire—including medical, dental, vision, and 401k.

Mid‑Senior level

Full‑time

Information Technology

Paper and Forest Product Manufacturing