Public Safety Services Technician Job Lebanon area,Ohio USA,IT/Tech

Position Summary

Under direction, installs programs and repairs public safety systems, mobile data computers and
associated telecommunications apparatus, complete setup, and installation of software necessary
for Public Safety Systems.
Ensures operability and compatibility required to make Public Safety Systems functional.
Maintains relations with Political Subdivisions; operates, instructs, and informs users on proper
usage and system status.
Performs system maintenance for Public Safety systems, including installations, upgrades,
configurations, and patching.
Administers and maintains production, training, test, and disaster recovery environments.
Provide support to end users.

Essential Duties and Responsibilities

1. Must maintain the ability to participate in the Incident Response Team.
a. May be on call 24/7 and/or participate in a rotation.
b. Carry’s employer issued cellular phone for recall purposes.
c. Obtain and maintain required skills.
d. Work nontraditional schedule as required support Incident Response Team assignments.
2. Must maintain ability to participate in the Patch Management Team.
a. Obtain and maintain required skills.
b. Work nontraditional schedule as required support Patch Management Team assignments.
c. May be required to participate in regularly scheduled environment patching rotation,
3. Obtain and maintain required skills.

Desired Qualifications Education

1+ Years of end user application, operating systems, and hardware support in an Enterprise environment.
1+ Years of end point device patching in an Enterprise environment.
Remote support experience.
Completion of secondary education or its equivalent and (2) years’ experience in computer systems maintenance, or equivalent combination of training and/or knowledge of computer system maintenance and operation; to include but not limited to: electronic test equipment, Public Safety Systems

Position Specific Requirements, Certifications & Qualifications

Ability to lead during high-pressure situations and make sound decisions in dynamic environments.
* Achieve and maintain CJIS required reoccurring training
* FCC Amateur Radio Service Technician License – Required for Incident Response Team
CompTIA A+ Certification
CompTIA Server+ Certification
CompTIA Network+ Certification
* CPCNA – Cradlepoint Certified Network Associate to support mobile fleet needs.

Knowledge Areas

Public Safety and Security – Knowledge of equipment, policies, procedures, and strategies to support local, state, or national security operations for the protection of people, data, property, and institutions.
Administration and Management – Understanding of strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources.
Hands-on experience with cloud computing platforms (e.g., AWS, Azure).
Proven success in supporting large-scale Emergency Communications Center operations and regional interfaces.
Strong understanding of cybersecurity frameworks, risk management, and compliance standards.

Technical Skills & Experience

Strong understanding of networking, server administration, cybersecurity, cloud services and related IT domains.
Deep understanding of:
- Microsoft operating systems
- Storage Area Networks (SAN)
- Virtualization/consolidation systems
- Wireless protocols and managed systems operations
- Development and desktop engineering
Proficiency with:
- Radio over IP (RoIP), Voice over IP (VoIP), PC over IP (PCoIP)
- Computer Aided Dispatch (CAD) systems, 911 converged systems, audio log recording systems
- GIS Systems
Programming:
Writing configurations for various systems and applications.

Project & Operational Management

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