Support Services Technician
Job in
Lebanon, Warren County, Ohio, 45036, USA
Listed on 2026-10-28
Listing for:
Expedient Technology Solutions
Full Time
position Listed on 2026-10-28
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Supports and maintains the technology for Various departments throughout the County. This role ensures the reliability, security, and operational readiness of mission-critical systems. Supports all County and State departments, installs and troubleshoots various software and hardware systems.
Essential Duties and Responsibilities- May be on call 24/7 and/or participate in a rotation.
- Carry’s employer issued cellular phone for recall purposes.
- Obtain and maintain required skills.
- Work nontraditional schedule as required support Incident Response Team assignments.
- Experience supporting or managing systems used in secure environments, e.g., Board of Elections, Courts, Sheriff’s Office/Jail.
- Experience:
- Minimum of 2+ years of progressively responsible experience in critical infrastructure, IT management, or a related field.
- Additional certifications in emergency management, incident command (e.g., IC/NIMS), or public safety communications are a plus.
- Knowledge of public safety operations, emergency response protocols, and crisis management.
- Ability to lead during high‑pressure situations and make sound decisions in dynamic environments.
- Incident Response (IR) Essentials training
(
* indicates developed after employment)
- * Continuity of Operations (COOP) plan development and execution.
- * Professional Development Academy program graduate.
- * Achieve and maintain CJIS required reoccurring training.
- * FCC Amateur Radio Service Technician License – Required for Incident Response Team
- Security – Knowledge of equipment, policies, procedures, and strategies to support local, state, or national security operations for the protection of people, data, property, and institutions.
- Hands‑on experience with cloud computing platforms (e.g., AWS, Azure).
- Understanding of cybersecurity frameworks, risk management, and compliance standards.
- Understanding of networking, server administration, cybersecurity, cloud services and related IT domains.
- Understanding of:
- Microsoft operating systems
- Storage Area Networks (SAN)
- Virtualization/consolidation systems
- Wireless protocols and managed systems operations
- Development and desktop engineering
- Proficiency with:
- Radio over IP (RoIP), Voice over IP (VoIP), PC over IP (PCoIP)
- Programming:
Writing configurations for various systems and applications. - Operation and maintenance of electronic systems and test equipment (desktop, mobile, laptop, handheld, communications).
- Proactively identify areas requiring attention, maintenance, or improvement.
- Standard office setting with occasional travel to other County facilities.
- May work in field conditions for site maintenance or Emergency Operations Center (EOC/EMA) support.
The employee may be required to work in or around:
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