Service Representative

Service Representative

FECON, LLC is a vegetation management equipment manufacturer located in Lebanon, Ohio near Kings Island Amusement Park. We design, build, test, sell and service equipment such as the well‑known “Bull Hog” mulchers, the Stump Ex, high‑quality FTX tractors, and many other attachments. We offer competitive wages, full health‑care benefits and a continuous learning culture for those who want to grow with the company.

Manager

Title:

VP of Dealer & Product Support

FLSA Status: Exempt, Full‑Time

Job Summary: The Service Representative must diagnose machinery problems over the phone and serve as the liaison between customers/dealers and Fecon factory departments. Less than 20% travel may be required.

Job Duties/Responsibilities:

• Fields phone calls from dealers and customers to diagnose equipment problems.
• Logs all notes into the company’s ERP system.
• Travels to customers/dealers to perform training when necessary.
• Reports quality concerns observed from the field.
• Communicates with vendors to resolve issues on products not manufactured in house.
• Acts as the liaison with customers/dealers, vendors and Fecon factory departments.
• Travels to perform troubleshooting of Fecon products at dealerships or other site locations where factory technical support is required.
• Performs other related duties as assigned.

Required Skills & Abilities:

• Experience:
  
  ability to use Microsoft Office programs.
• Reasoning Development: interpret and carry out a variety of instructions furnished in written, oral, diagram or schedule form; deal with problems involving several concrete variables.
• Mathematical Development: add, subtract, multiply and divide all units of measure, using numbers, common fractions and decimals; apply hydraulic horsepower formulas and other basic mechanical equations.
• Language Development: read manuals and reports, workplace rules and procedures; speak with poise and confidence, using correct English.
• Licenses &
  
  Certifications:
  
  valid driver’s license and valid, current U.S. passport.

Education & Experience:

• High‑school graduate; post‑high‑school education preferred.
• Extensive hydraulic, electrical and other mechanical training.

Physical Requirements:

• Ability to talk and hear to enable effective communication.
• Prolonged periods sitting at a desk and working on a computer.
• Occasional standing, walking, reaching with arms and hands, climbing or balancing; stooping, kneeling, crouching or crawling as required.
• Vision abilities required to read and write.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be added at any time with or without notice.

Equal Opportunity Employer / Veterans / Disabled.