Retail Firearms Sales Associate

Job Details

Job Location: Lebanon, OH 45036

VANCE OUTDOORS INC.

JOB TITLE:
Sales Associate

Reports To:

Store Manager, Assistant Store Manager, Department Manager Non‑Exempt

SUMMARY: This position is primarily responsible for assisting customers in their purchase of company products and services by performing the following duties.

• Handles all aspects of customer service (internal and external customers alike)
• Ability to handle customer and employee issues, along with communicating to management regarding issues that need to be addressed
• Assists with inventory to and from the warehouse, and sales floor
• Responsible for promoting a positive culture within the department/store
• Works with customers to insure a positive shopping experience
• Handles inbound calls
• Provides and collects required paperwork and forms following all ATF guidelines, ensuring accuracy of data collected free of errors or missing data
• Maintains required paperwork
• Quotes price and describes features of product items
• Emphasizes salable features, credit terms, and prepares sales orders for orders obtained
• Stocks products on sales floor
• Cleans and organizes work areas
• Enforces safety, health, and security rules
• Adheres to all company policies and procedures
• All other duties as required by management

Is accountable for sales and quality control.

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical – Synthesizes complex or diverse information; collects and researches data
• Design – Demonstrates attention to detail
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics
• Project Management – Communicates changes and progress; completes projects on time and within budget
• Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others

• Customer Service – Responds promptly to customer needs; response to requests for service and assistance; meets commitments
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings
• Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information
• Teamwork – Balances team and individual responsibilities; gives and welcomes feedback; supports everyone’s efforts to succeed

• Visionary Leadership – Inspires respect and trust; mobilizes others to fulfill the vision
• Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well

• Business Acumen – Demonstrates knowledge of market and competition
• Diversity – Shows respect and sensitivity for cultural differences
• Ethics – Treats people with respect; keeps commitments; inspires the trust of others; upholds organizational values
• Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values

• Judgment – Supports and explains reasoning for decisions; includes appropriate people in decision‑making process; makes timely decisions
• Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles
• Planning/Organizing – Uses time efficiently; sets goals and objectives; organizes or schedules other people and their tasks
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of status or position; accepts responsibility for own actions; follows…