Public Health Office Assistant

Public Health Office Assistant

Hours:

37.5 per week

Monday through Friday;8am to 4pm

$30,972.00 to $46,440 per year depending on relevant experience

Anticipated

Start Date:

December 1, 2026

Public Health Office Assistant Job Overview:

*
* Summary:

** Under general supervision, performs county or regional health department office work, in a clinic setting, of average difficulty; and performs related work as required.

Distinguishing Features:

This is the entry-working level class in the Public Health Office sub-series. An incumbent in this class performs some combination of patient registration, scheduling, patient checkout, fee/payment collection, accounts reconciliation, insurance, eligibility determination, patient education, WIC voucher disbursement, vital records processing, and/or medical records duties, local registrar, deputy registrar, lead clerk, Tenn Care enrollment coordination, and public relations duties; may also perform some property and procurement or personnel duties.

Experience with electronic scheduling is required.

Work

Activities:

Updating and Using Relevant Knowledge:

Complies with and adapts to current state and federal program and policies and all applicable laws.

Guiding, Directing, and Motivating Subordinates:

Serves as the sole office employee in a county health department or may be head of the office staff in a very small county health department as required.

Resolving Conflicts and Negotiating with Others:

Handles complaints, settles disputes and resolves grievances and conflicts with others.

Evaluating Information to Determine Compliance with Standards:

Reviews departmental policies and procedures to keep abreast of any changes, revisions, or additions.

Complies with all state and federal program guidelines, policies and laws to determine eligibility for services.

Processing Information:

Processes the cash drawer and balance, deposits, credit cards, etc. to ensure fiscal accountability.

Analyzing Data or Information:

Reviews documentation such as income, residency, identification, citizenship, and insurance information to determines if client qualifies for services based on information provided.

Analyzes and determines eligibility for program services provided by the Department of Health and other referring agencies.

Interacting with Computers:

Interacts with multiple computer software systems and websites to enter and receive information.

Training and Teaching Others:

Conducts peer training for employees in areas as assigned.

Documenting/Recording Information:

Enters collected data into the Health Department management information systems (e.g. EMR, PTBMIS, etc).

Communicating with Supervisors, Peers, and Subordinates:

Maintains a positive, constructive and cooperative communication with supervisors, peers or subordinates.

Performing Administrative

Activities:

Performs time-keeping, public relations, property and procurement, personnel, and/or medical transcription duties as needed.

Compiles reports as needed.

Communicating with Persons Outside Organization:

Informs client of rights and responsibilities for participation in various programs.

Serves as liaison between clients and medical providers, the community, and other agencies.

Serves as liaison with the public to translate or explain or interpret the meaning of information.

Getting Information:

Interviews health department clients for medical, environmental, and administrative services; schedules client appointments; informs client of any visit requirements; collects and updates client demographic information for registration purposes.

Registers patients to receive all demographic information, income, insurance, proof of , verification eligibility for services.

Obtains prior authorization from patient, parent, or legal guardian before releasing…