Banking Operations Coordinator

Role Overview:

This position involves supervising and supporting tellers to deliver exceptional customer service, ensuring efficient daily financial transactions, and maintaining compliance with policies and regulations.

• Oversee cash operations, including vault, ATM, and TCRs, ensuring security and accuracy.
• Process client transactions accurately, using sound judgment to prevent fraud and errors.
• Communicate operational updates and enforce security controls and access procedures.
• Manage risk and compliance through audits, record retention, and adherence to policies.
• Lead client experience initiatives, resolve issues, and support transactional efficiency.
• Cross-sell products, explain offerings, and promote business growth through referrals.
• Supervise and coach staff, handle scheduling, evaluate performance, and facilitate training.
• Conduct team meetings to enhance sales, product knowledge, and service quality.

High school diploma or GED required; bachelor’s degree preferred with 2-5 years of experience or equivalent. Proficiency in Microsoft Office is necessary. No specific licenses are required.