Senior Loan Operations Support Specialist

## Senior Loan Operations Support Specialist Apply:
On Site:
Lebanon, TN:
Full time:
Posted Yesterday:
JR1000192

It's fun to work in a company where people truly BELIEVE in what they're doing!  We're committed to bringing passion and customer focus to the business.

Senior Loan Operations Support Specialist

Location:

Lebanon, TN
** If you’re looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you.
** ABOUT USWorking at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees—through recognition, rewards, and opportunities to grow. Inside our walls, you’ll find a workplace that reflects the same trusted reputation we’ve built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated.

Your voice matters here—feedback drives decisions on workplace flexibility, transparency, and strategic priorities.

ABOUT THE POSITION
** The Connective Force
** Picture yourself as the lifeblood that ties everything together—the communicator, the problem-solver, the bridge between operational teams. In these roles, you handle urgent calls, craft solutions, and ensure that every signal flows correctly so customers receive the right answers at the right time. You’re the one who steps in when things get tough, the superhero who keeps the mission on track.

If you love variety, collaboration, and the occasional customer interaction, this is your stage. You’ll work across teams, solve challenges with a smile, and make sure the entire organization moves as one.

Position Summary The Senior Loan Operations Support Specialist provides technical guidance and support to team members and serves as a subject matter expert for loan operations, quality assurance, process improvement, and the implementation of strategic initiatives. This position partners with management to strengthen operational excellence through loan review, project leadership, and cross-functional collaboration. The Senior Loan Operations Support Specialist reports to the Loan Operations Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.

Position

Duties & Responsibilities
* Provide technical guidance and support to team members to include training, coaching, mentoring, identifying skill gaps, and recommending training opportunities
* Serve as a subject matter expert for loan operations, quality assurance, process improvement, and implementation of strategic initiatives
* Serve as a resource for team members to include assisting with complex issues or inquiries, recognizing when escalation is needed in order to improve the customer experience
* Promote consistency and best practices across the department
* Partner with management to strengthen operational excellence through loan review, project leadership, and cross-functional collaboration
* Perform advanced quality reviews of commercial, consumer, mortgage, and servicing activities
* Identify operational risk, process gaps, and compliance concerns and escalate as appropriate
* Assist in driving operational efficiency through strategic initiatives to include system optimization and process improvement
* Lead testing of system enhancements and software implementations
* Assist with internal audits and regulatory examinations
* Analyze trends in errors and recommend corrective actions
* Develop quality metrics and reporting for leadership
* Recommend policy and procedure…