Customer Service Representative

Join to apply for the Customer Service Representative role at Ultimate Linings
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Your responsibilities include:

• Order Entry for UL Materials & Equipment orders
• Courteous, prompt answering of phone, fax & email orders to customers.
• Accurate entry of UL orders
• Follow‑up with customers to ensure order entered matches order placed.
• Adhere to credit policies when entering/accepting orders.
• Escalation of any items outside the above parameters to Lead.
• Verification of inventory to be shipped.
• Verification of physical inventory for orders of size above specified amount or for equipment that is non‑conforming.
• Periodic review of inventory stock levels to ensure adequate supply to customer network.
• Pro‑active communications with UL Customers and Sales Team.
• Forward all order documents to proper warehouse.
• Paperless filing of orders.
• Confirmation of outgoing shipments.
• Complete BOL and address labels for shipments.
• Daily invoicing of previous day’s shipments.
• Enter all tracking numbers and Sales Order Shipment Entry for Documents.
• Will learn all parts of the OMS functions for all the divisions.
• Other duties as assigned.