Dispatcher, Customer Service​/HelpDesk

Applicants must use their own personal email address when applying. If you are using someone else’s email address, your application will be rejected. A completed application is required for your application to be considered and reviewed by the hiring manager. Do not leave blanks and do not skip the application questionnaire.

Are you ready to make a difference in your community during critical moments? The City of Lebanon is seeking dedicated and detail-oriented Dispatchers to join our team! In this vital role, you’ll be the first point of contact for people in need, coordinating emergency responses and ensuring that help arrives quickly and efficiently. If you thrive in fast-paced environments and want to make a real difference in your community, we want to hear from you.

• Receives, records, directs, and transmits messages by radio and telephone, prepares and maintains communication records, greets, and directs public visiting the station by performing the following duties.
• Receives and transmits routine messages pertaining to arrest, accidents, stolen property, motor vehicles, other law enforcement emergencies, complaints and dispatches units as required. Receives radio traffic from units.
• Maintains log on all radio messages received or transmitted as required.
• Provides routine assistance to citizens supplying information or directing them to proper authority.
• Monitors patrol units and keeps accurate information with the location of each unit handling a complaint or traffic violation.
• Assists in the coordination of services as requested by officers (i.e., wreckers, utility crews, etc.)
• Operates TIES, NCIC, and other related computer terminals searching files, updating records, sending, and receiving messages and obtaining information requested by personnel and investigative units.
• Receives and transmits facsimiles and maintains fax machine in working order.
• Other duties as required.

• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of rules and regulations of the Federal Communication Commission and Departmental Rules pertaining to transmitting, receiving, and logging messages.
• Knowledge and ability to operate radio equipment. Knowledge of city streets and areas.
• Ability to speak distinctly.
• Ability to deal effectively with public under trying or stressful conditions.
• Ability to acquire and relay information accurately.
• Ability to react quickly and calmly in emergency situations and to determine the proper course of action.
• Ability to understand and follow oral and written instructions.
• Ability to establish and maintain an effective working relationship with the public and other employees.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and complete reports.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• HS Diploma or GED required.
• Must possess exceptional verbal and written communication skills, strong computer skills.
• Must be reasonably able to work any hours and days as necessary to cover shift needs.
• Prior telecommunications, dispatch or related experience is a plus.

• Will be required to complete the basic 40-hour telecommunicator course required by the State of Tennessee within 6 months.
• A 4-hour CPR and a 32-hour EMD training and certification is required to be completed within 6 months of hire.

Position is hourly, non-exempt for purposes of wage and hour. Starting hourly rate is $23.38 or $48,630.40 annualized. After successful completion of a basic…