Customer Experience Representative

Customer Experience Representative (Order & Quote Entry)

The Customer Experience Representative supports a high-volume order and quote entry operation by converting customer emails, quotes, and purchase orders into accurate transactions within the ERP system. This role focuses on precise data entry, professional email communication, and coordination with internal teams to ensure a smooth and positive customer experience. The position is fully onsite, Monday through Friday, and is ideal for someone who thrives in a fast-paced, detail-driven environment and takes pride in accuracy, reliability, and accountability.

Responsibilities:

• Receive customer orders and quote requests via email and accurately enter them into the ERP system (Sage).
• Convert customer emails, quotes, and purchase orders into complete and compliant ERP transactions.
• Communicate with customers via email to confirm order details, pricing, availability, and next steps.
• Process a high volume of orders and quotes daily, typically 80 to 100 orders per day once fully trained.
• Maintain a high level of accuracy and data integrity in all order and quote entries.
• Navigate and multitask across multiple internal systems and screens, including Outlook and the ERP platform.
• Utilize Microsoft Outlook for daily communication, workflow management, and tracking customer requests.
• Ensure timely responses to customer inquiries and follow-ups to support a positive customer experience.
• Partner with internal teams such as sales, operations, and supply chain to resolve order-related issues and discrepancies.
• Support order tracking and order processing activities to ensure orders move efficiently through the order-to-cash process.
• Apply strong attention to detail when working with item numbers, pricing, and order information.
• Adhere to established processes and procedures while contributing to a collaborative, process-driven team environment.

Essential

Skills:

• Previous experience in high-volume customer service, order entry, quote entry, call center, or similar administrative support role (at least 1+ years of experience).
• Demonstrated experience processing high volumes of orders or transactions accurately and efficiently.
• Strong written and professional email communication skills, particularly using Microsoft Outlook.
• Strong verbal communication skills to collaborate effectively with internal teams and support customer needs.
• Proven ability to multitask effectively across multiple systems and screens, including Outlook and an ERP system.
• Experience using ERP systems; familiarity with Sage is a strong plus.
• Proficiency with Microsoft Office, especially Outlook, for communication and workflow management.
• High level of accountability, reliability, and strong work ethic.
• Strong attention to detail and accuracy in data entry and documentation.
• Ability to work fully onsite Monday through Friday in an in-office environment.
• Comfort working in a fast-paced, detail-driven setting with high expectations for accuracy and responsiveness.

Additional Skills &

Qualifications:

• Experience in manufacturing, distribution, or supply chain environments.
• Familiarity with order-to-cash or quote-to-order processes.
• Experience with order tracking, order processing, and purchase order handling.
• Background in customer support or call center environments handling email-based customer interactions.
• Motivated, driven mindset with a strong sense of ownership and accountability.
• Interest in growing within a company and taking advantage of opportunities for conversion to full-time employment based on performance.
• Ability to quickly learn systems, item numbers, pricing structures, and where to find necessary information within internal tools.

Work Environment:

This role is 100% in-office, Monday through…