Technical Services Analyst

Description

The Technical Service Analyst provides technical support including tracking new models and mid-cycle changes to inventory items. Produce customer communications through Product Information Bulletins. Insuring part accuracy for new inventory items, tracking rejected parts, maintaining systems for quality issues. Develop Supplier relationships, Ford/Stellantis Engineering relationships. Provide accurate certification information for international Ford teams. Provide technical information for internal and external customers, via email, website including ADAS systems.

• Lead new model and OE part level change meeting. Measure lead times and identify bottlenecks to meet first to market goals.
• Work with Key Customers, Suppliers and systems to identify required launch information for NMI and change information for level changes.
• Provide continual support for functionality of Engineering Part Database and make changes as necessary.
• Work with Key Customer contacts on interchange or system corrections, submit SREA/PPAP’s as required by the Customer, when dual sourcing, location changes and reduction of redundancy strategies
• Communicate SREA/PPAP and corrections to the organization through the NMI meetings.
  • Quality, physical check of new parts against, descriptions to ensure part accuracy redundancy reduction. Manage rejects with suppliers from 1st communication, pickup, inventory removed from system and supplier credit being issued. Photograph the part and uploading into the Database.
• Participate in APQP or troubled supplier meetings and support and provide solutions.
• Develop supplier relationships on the OE side to get ahead of changes, adds, balanced out, deletions and critical supplier issues.
• Manage any excess inventory via the customer process for reimbursement per established obsolescence procedures.
• Respond to internal and external customer part concerns including ADAS for windshields, historical and current part information.
• Provide certification support for all Ford groups not managed by FCSD. Ford of China, Ford of Brazil, etc.

Carlex Glass