Outbound Manager; Night Shift

Job Summary

The Outbound Manager oversees the shipping department of the facility within their respective shift – including picking, packing, and indirect positions – focusing on quality, accuracy, and providing an excellent customer experience. Reporting directly to the Outbound Operations Manager, the Outbound Manager collaborates with Outbound managers on other shifts to ensure compliance with all protocols and SOPs, and works with the leadership team in Inbound and Inventory Control to problem‑solve and meet operational directives.

The Outbound Manager is responsible for ensuring all employees reflect and embody Webstaurant Store’s core values, coaching and developing direct/indirect reports, and enforcing all company policies and standards.

• Manage the day‑to‑day operations within the Outbound department, including Picking, Consolidation, Packing, QA, and other indirect roles. Ensure that the team is consistently focused on quality, efficiency, and accuracy to satisfy our customers.
• Train, coach, develop, and hold accountable up to X employees to achieve operational metrics and satisfy the needs of the distribution center.
• Monitor daily, weekly, and monthly metrics for the receiving department; identify and resolve operating issues as needed.
• Provide clear and frequent communication to all teams regarding company policies and procedures.
• Lead weekly and monthly meetings to share information including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.
• Analyze opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency.

• Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members.
• Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.
• Promptly complete all admin duties relating to employee management to the expected standard.

• Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.
• Create development plans for employees to generate engagement and a leadership bench, focusing on Team Leaders.
• Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.
• Serve as a leader not only for the assigned department, but for the entire distribution center, holding peers, managers and employees accountable to expectations.

• Work is performed while standing and/or walking, up to and including 12 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75 lbs.

• Minimum of 2 years of relevant experience in operations management; 2–3 years’ experience with outbound management preferred.
• Experience working in a distribution environment preferred.

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).
• Strong analytical and problem‑solving skills required.
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
• Demonstrated ability to manage multiple assignments and deadlines in a fast‑paced environment.
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence.
• Customer‑service oriented attitude with a demonstrated desire to exceed expectations.
• Ability to work off‑shift as required to respond to urgent needs.

The food service professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance

• Available at HQ Locations Only
• On‑Site Fitness Centers
• Dog‑friendly Offices

Mid‑Senior level

Full‑time

Sales and Business Development

Wholesale