Bartenders

Bartender Responsibilities

At O’Charley’s, our goal is to satisfy our guests completely so they will return again and again. Our guests are the reason for our existence, and your paycheck will say O’Charley’s, but our guests are your true employers.

As a bartender, your primary responsibility is to be an effective salesperson. You must understand our food and beverage menus, specials, and promos, and be able to make recommendations and suggestions based on your knowledge of food and drink items.
To ensure our guests have a great experience, you must:

• Make each guest feel appreciated through accommodating actions.
• Practice the “Hospitality Halo” with everyone within a six‑foot radius—smile, step aside, speak first. A friendly attitude is essential in building good rapport with guests and fellow team members. Most importantly, be polite to all guests and team members.
• Work as a team with all O’Charley’s team members.
• Communicate clearly and enthusiastically with guests and team members—have an outgoing attitude and retain your composure at all times. No matter how busy you are, guests must be treated with concern for their needs or interests as if each is the only guest in the restaurant.
• Immediately greet guests and ensure prompt and efficient food and beverage delivery. Serve guests in a timely manner, according to the guest’s pace. Stay organized, be able to think and act quickly and effectively, and have a sense of urgency.
• Have a thorough knowledge of service sequences and guidelines; use this knowledge to serve guests effectively.
• Have a thorough knowledge of bar accounting procedures.
• Have a thorough knowledge of drink‑making techniques and recipes; use this knowledge to prepare quality drinks for servers and guests.
• Maintain the general appearance of the bar through cleaning and stocking. Take pride in your personal appearance and the appearance of your work area.
• Ensure “Perfect Drink” presentations before items are delivered to guests.

We all are responsible for ensuring our guests have a great experience. If a mistake is made, we must own it and take every action possible to correct it, ensuring guests leave knowing we cared about their situation and strived for a win‑win outcome.

• Guest relations | Liquor knowledge | Menu knowledge
• Service sequences | Alcohol awareness | Point of Sale operation
• Quality service and standards | Recipes and garnishes | Money handling
• Floor plan | Specials | Sidework duties

• Able to serve alcohol according to state law.
• Able to speak, read, write, and understand the primary language of the work location.
• Able to perform simple mathematical calculations in regard to money handling.
• Able to stand and exert well‑paced mobility for periods up to five (5) hours in length.
• Must have a good sense of balance, be able to bend, kneel, and lift bus pans, trays, etc., frequently weighing up to 25 pounds.

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Management and Manufacturing;
Industry: Restaurants

Location:

Lebanon, TN

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