Plumbing Install Lead

Our Mission

Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy.

Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.

At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.

Here are even more reasons to join the Happy Hiller Team!

• Our Family Owned & Care Culture
• OUR VALUES
• Healthy Work/Life Balance
• Established Career Paths
• Advancement Opportunities
• Year-round work – NO LAYOFFS
• 401k Plan w/ Company Match
• Employee Referral Program
• Regular Performance Reviews
• Paid Training in our state-of-the‑art facility

• Medical, Dental & Vision insurance
• Long and Short‑term disability
• Company paid $50,000 life insurance
• Company paid vacation
• Paid holidays
• Medical Flex Spending accounts – Family care

• Ensure each team member completes job performance standards to appropriate codes and customer satisfaction.
• Plan and manage in the safe and efficient servicing of new and existing Plumbing fixtures, equipment, components and systems.
• Supervise Service personnel to include performance evaluations, training needs, and work assignments to ensure effective operations.
• Complete weekly truck inspections and audits of paperwork and service call checklists.
• Ensure the team manages appropriate inventory of parts required for service calls.
• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
• Support field technicians on troubleshooting issues as needed.
• Accountable for team performance and progress toward company goals.
• Responsible for the interview and selection process of team leads, technicians and apprentice candidates.
• Manage operational metrics including average invoice total, callback ratios and labor margins.
• Train, coach and mentor team leads, technicians and apprentices.
• Investigate any reported safety issues.
• Resolve any issues involving missing and/or damaged tools and any vehicle malfunction.
• Evaluate work load and schedules to maximize production.
• Ensure service performed is completed on time and to the customer’s satisfaction.
• Perform on‑site job inspections.
• Provide feedback, coaching, and ongoing technical and communication training to all subordinates to increase performance.
• Participate in all company sponsored training classes.
• Manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
• Communicate with other departments to ensure the proper transfer of all service work business data.
• Maintain a courteous demeanor with customers and associates at all times.
• Maintain a professional image at all times by wearing company approved uniform.
• Abide by all standards of performance and ethics.
• Follow all safety policies and procedures.
• Communicate the benefits of Club Memberships.
• Perform other duties as assigned.

• Have a minimum of 2-5 years of plumbing industry experience.
• Have a minimum of 8 years of verifiable excavator experience.
• Working knowledge of the techniques, methods, tools and safety precautions of the Plumbing trade, building codes and regulations.
• Possess good analytical skills and attention to detail.
• Must be highly organized with good attention to detail and follow through.
• Excellent customer service skills with desire to exceed customer expectations.
• Function in a team environment.
• Must be able to use a computer tablet, smart phone and read a map or follow GPS.
• Valid driver’s license, and approved to drive by Company’s insurance carrier.

A High School diploma or general education degree (GED) required.

Work in indoor/outdoor elements…