Customer Service Representative

Responsibilities:

• Order Entry for UL Materials & Equipment orders
  • Courteous, prompt answering of phone, fax & email orders to customers.
  • Accurate entry of UL orders
  • Follow‑up with customers to ensure order entered matches order placed.
  • Adhere to credit policies when entering / accepting orders.
  • Escalation of any items outside of above parameters to Lead
• Verification of inventory to be shipped.
  • Verification of physical inventory for orders of size above specified amount or for equipment that is non‑conforming.
  • Periodic review of inventory stock levels to ensure adequate supply to customer network
• Pro‑active communications with UL Customers and Sales Team
  • Forward all order documents to proper warehouse
  • Paperless filling of orders
  • Confirmation of outgoing shipments
• Complete BOL and address labels for shipments
• Daily Invoicing of previous days shipments
• Enter in all tracking numbers and Sales Order Shipment Entry for Documents
• Will learn all parts of the OMS functions for all the divisions.
• Other duties as assigned

Equal Opportunity Employer
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