Customer Service Specialist

Overview

Join a global leader and make a real impact! We're looking for a Customer Service Specialist who's passionate about delivering exceptional service and building strong relationships. In this role, you'll be the key link between our client's customers and the business, ensuring smooth order management and outstanding support.

• Permanent role with a leading global company
• Collaborative, supportive team environment.
• Dynamic Environment:
  Work in a fast-paced, high-pressure setting that fosters growth and continuous learning.
• Supportive Team:
  Be part of a dedicated team that values your contributions and encourages professional development.

• Manage orders from placement all the way through to delivery
• Communicate with customers and internal teams
• Resolve issues quickly and efficiently
• Drive continuous improvement in customer service
• Prepare and lead regular performance reviews with customers to enhance service delivery.
• Acknowledge and address customer complaints promptly, ensuring effective feedback loops.
• Inventory Management:
  Collaborate with various internal functions to manage customer finished goods levels and aged inventory.

• Experience in a customer service role, preferably within the manufacturing sector.
• Technical
  
  Skills:
  
  Proficiency in SAP and