Customer Service Assistant

Overview

Are you a proactive, detail-driven professional who thrives on delivering exceptional customer experiences? Do you enjoy taking ownership, solving problems, and building strong relationships? If so, we want to hear from you!

We’re looking for a Customer Service Specialist to join our dynamic team in Ledbury — someone who can confidently manage the full customer journey from order placement right through to delivery.

• Manage end-to-end order processing using CRM and ERP systems
• Keep customers and Sales informed of delays and ensure expectations are exceeded
• Expedite urgent shipments and monitor progress to delivery
• Lead quarterly, bi-annual, and annual performance reviews with customers
• Handle customer complaints professionally, ensuring prompt and effective feedback
• Coordinate returns and support credit/debit note requests with Finance
• Assist with disputed invoices and maintain smooth financial processes
• Continuously improve customer relationships through proactive, solution-focused service
• Take initiative to resolve complex issues and drive results

• Experienced in customer service (ideally within B2B sales, packaging, or manufacturing)
• Highly proficient in Excel
• Familiar with SAP and  (preferred)
• In possession of a full, clean UK driving licence
• Results-oriented with excellent organisational skills
• A confident communicator who builds strong collaborative relationships
• Skilled at managing time effectively in a fast-paced environment