Technical Support Engineer – Commercial HVAC Solutions

Ledbury, Herefordshire to £40k start salary + Contributory Pension, Bonus scheme, Hols 25 + BH’s – Established & leading HVAC & Renewables manufacturer.

As the UK pivots toward a sustainable future, the technology used to heat and cool our homes is changing forever. This role places you at the heart of that transition.

As a Technical Support Engineer
, you will be the primary technical authority for a cutting‑edge range of renewable heating and cooling convectors. You won’t just be answering questions; you will be an architect of solutions—assisting designers, contractors, and engineers to apply, install, and troubleshoot innovative heat pump technologies that are revolutionising the residential and commercial markets.

This is a multi‑faceted engineering role that blends system design, order precision, and high‑level troubleshooting. You will work in close partnership with the Technical & Training Manager to ensure every project is engineered for maximum efficiency.

• Technical Drafting: Prepare, amend, and manage technical drawings and CAD libraries (BricsCAD) to meet precise consultant specifications.
• System Design: Provide expert input during the pre‑sales stage, ensuring accurate product selection and system configuration for renewable energy projects.
• Submittals: Generate and collate comprehensive technical submittals for client and consultant approval.

• Configuration: Process and configure complex customer orders within SAP, ensuring every unit is sized and specified correctly before release.
• Quality Control: Coordinate technical order checks to resolve any discrepancies, ensuring a "right‑first‑time" delivery for the client.

• First‑Line Expertise: Act as the "go‑to" technical voice for installers and contractors, diagnosing complex issues regarding wiring, controls, and hydronics.
• Field Problem Solving: Provide clear guidance to resolve performance faults and, where necessary, support post‑order site surveys and commissioning queries.
• Continuous Improvement: Identify recurring design challenges and provide feedback to the management team to influence future product development.

• Salary: £38,000 to £40,000 per annum.
• Security: 8% Employer Pension contribution, Life Insurance (2x salary), and a permanent contract.
• Balance: 25 days holiday plus bank holidays and a dedicated Wellbeing Plan.
• Growth: Opportunity to work at the forefront of heat pump and convector technology.

We are looking for a technically‑mindful professional with a deep‑rooted understanding of how HVAC systems function in the real world.

• Qualifications: Essential formal qualifications in the HVAC sector.
• Hydronics Mastery: Hands‑on experience in hydronic system design, installation, and commissioning.
• CAD Literacy: Proficient in producing and amending CAD drawings (BricsCAD or AutoCAD).
• Controls Knowledge: A strong aptitude for technical fault‑finding and an understanding of control strategies, wiring, and Building Management Systems (BMS).
• Renewable Mindset: Knowledge of renewable energy products, specifically heat pump technology, is highly desirable.
• Communication: The ability to translate complex engineering data into clear, actionable advice for both technical and non‑technical stakeholders.