Administration Assistant​/Clinical Coder

This post is for 23 hours per week and the holder will undertake a wide range of administrative duties, clinical coding and provide administrative support to the multidisciplinary team.

The following are the core responsibilities of the Administration Assistant/Clinical Coder. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

• QOF Audits
• Process incoming and outgoing mail
• File and store records as required
• Photocopy documentation as required
• Process changes to patient registration, deduction of record and new patient registration
• Input data into the patients health‑care records as necessary
• Answer incoming phone calls, transfer calls or deal with callers’ requests appropriately
• Maintain a clean, tidy, effective working area at all times
• Support all clinical staff with general administrative tasks as requested
• Coding of documents

Job summary

To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team.

Duties can include but are not limited to:

• Answering of telephone
• Making appointments with and directing patients to the most appropriate healthcare professional
• Filing and retrieval of medical records (electronic and manual)
• Record statistical information for audit
• Operation of clinical computer system
• Liaising with doctors, hospital trusts ambulance personnel and community healthcare professionals where necessary
• Support the clinical and management team with administrative tasks
• Updating of patient records electronically as necessary
• Keep patients up to date with record updates

Maintain a clean, tidy, effective working area at all times.

In the performance of the duties outlined in this job description, the post‑holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential and may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

• GCSE Mathematics & English (C or above) or equivalent

• Excellent communication skills (written and oral)
• Flexible and cooperative
• Sensitive and empathetic in distressing situations
• Clear, polite telephone manner
• Ability to work as a team member and autonomously
• Experience of carrying out QOF Audits
• Experience of administrative duties
• Experience of working in a healthcare setting
• Experience of working with the general public
• Clinical coding

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.