Delivery Coordinator

Overview

At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.

We are seeking a Delivery Coordinator to join our Employer Group for a three-month fixed-term contract. This role will support the delivery of high-quality learning experiences by ensuring smooth coordination across programmes and operational activities. Reporting to the Head of Delivery, this position plays a key part in maintaining exceptional learner support standards and process efficiency across delivery operations.

• Coordinate learner onboarding and maintain accurate enrolment and progress records
• Manage student-facing programme information, ensuring clarity and accuracy
• Support delivery processes including extensions, deferrals, assisted study plans, and withdrawals
• Prepare, analyse, and report on learner and performance data to support delivery operations
• Support the Head of Delivery and CX Insights functions with data management and insights generation
• Collaborate with Programme Coordinators, Delivery Managers, and Student Success teams to ensure consistent delivery standards
• Monitor student communities and learning management systems, producing performance and engagement reports
• Coordinate the delivery of key communications and course evaluation processes
• Assist with administrative and operational tasks across the Product Delivery team
• Contribute to the continuous improvement of systems, workflows, and reporting processes

• Proven experience in administrative coordination, preferably within an education or learning delivery environment
• Strong data analysis and reporting skills using spreadsheets and database tools
• Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment
• Excellent written and verbal communication skills with high attention to detail
• Experience with project management tools, Google Workspace, CRM, and Learning Management Systems preferred
• Strong interpersonal skills and ability to work effectively across diverse teams and stakeholder groups
• Demonstrated experience in developing and improving administrative or operational processes

• Collaborative, people-centred performance culture
• Opportunities to grow in a fast-paced environment
• Exposure to innovative education delivery models and operations

The peopleworth Employer Group follows a fair, transparent, and multi-stage recruitment process designed to ensure mutual fit.

• Application Submission:
  Complete the online form and answer brief application questions.
• Initial Screening:
  Your application is reviewed for role alignment; successful candidates move to the longlist.
• Video Interview Stage:
  You'll be invited to record short responses to 3-4 role-specific questions.
• Live Interviews:
  Shortlisted candidates join first-round interviews (and, where applicable, second or third rounds depending on the role).
• Final Shortlist & Verification:
  Reference and background checks are completed.
• Offer & Contracting:
  Successful candidates receive formal offers and contract documents.
• Pre-boarding & Onboarding:
  Once accepted, you'll complete a pre-boarding process before officially joining your employing organisation within the Employer Group.

Throughout every stage, we value clear communication, respectful engagement, and timely feedback.