Inpatient Placement Officer; XN

Toprovide a comprehensive administrative service to the Abdominal Medicine& Surgical team. The postholderwill be able to work flexibly and be able to adapt to the changing demandswithin the team. The post holder must be able to communicate sensitively and effectively with a wide range of people including patients, families, medical staff and the wider multi-disciplinary team. The postholder will be required to understand the key features of the role and understand the imperative needfor confidentiality and discretion at all times.

Thepostholder will undertake administrative responsibilities in support of the Departmental team and the service. Exercise safe keeping of office equipment,including sensitive data held on the computer, and all other equipment used.

The postholder will be communicating with patients and a wide range of NHSworkforce scheduling patients onto theatre software and complying with 6-4-2.

Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across

West Yorkshire and Harrogate working together to provide the best possible care for our patients.

By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHSTrust this is your opportunity to be a part of that change.

Ourvalues are part of what make us different from other trusts, so we see thisas a strength, as well as a responsibility. They have been developed by ourstaff and set out what they see as important to how we work. Our five values are:

Accountable

Empowered

Allour actions and endeavours will be guided and evaluated through these value

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Providea confidential, efficient and accurate administrative service.

Ensure work is completed and targets met within agreed timescales and in line with the Trusts policies and procedures.

Compassion for patients and their carers.

Effective communication skills,verbal and written, able to adapt style/method to suit the situation.

Willingness to undergo all training requirements necessary for the post.

Ability to act professionally atall times.

Flexible approach to workingpractices in line with departmental/service needs.

To appreciate and accept the needto maintain confidentiality and discretion when dealing with patients,colleagues, other departments.

To be able to prioritise and managea variety of tasks with competing deadlines.

To work effectively as part of ateam.

To escalate issues that thepostholder is unable to solve, to the appropriate senior member of staff.

8. CORE KNOWLEDGE AND UNDERSTANDING

It is essential that the applicanthas previous experience of dealing with the general public in a working environment, preferably in an NHS setting.

Respect patient confidentiality andhave an understanding of the Data Protection Act.

Knowledge of Microsoft Packages andemail.

Educated to GCSE English minimumgrade C or equivalent.

9. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

Providinga full secretarial and administrative service to the departmental team including filing, typing, photocopying, distributing information and use of internal and external email, recruitment administration, plus other administrative duties to ensure the smooth running of the department.

Organising and prioritisingworkload based on the needs of the service.

Setting up, maintaining and monitoring of office systems and processes, liaising with other members ofthe team as appropriate.

Responsibilities/duties may include:

- maintaining stock levels ofstationery and other items; recording, processing leave requests to ensure appropriate authorisation and notification, expense claims etc.

Using and updating databases,producing reports and statistics for the team and wider distribution, on aregular and ad hoc basis eg waiting lists, attendance management information.

Maintain office equipment,reporting faults and escalating problems appropriately

Communicating with staff at alllevels in the Trust and with outside agencies, on the telephone, byletter/email and in person, in a professional and competent manner.

To respond to written and telephoneenquiries in a polite and helpful manner, prioritising messages and distributing appropriately to ensure necessary action/response.

Attend meetings, as and when required, taking minutes and appropriate follow up actions.

Arranging travel and accommodation for patients as…