Practice Support Administrator

Job Summary

PLEASE NOTE THIS ROLE IS FULLY ONSITE AND DOES NOT ATTRACT A SPONSORSHIP LICENCE

• Interview date:
  Wednesday 11th March 2026
• Interview location:
  On site, face to face

This role will broadly work across practice support areas which will include workflow, reception and medical secretaries to provide a positive and friendly professional image and patient experience.

• Patient administration
• Reception tasks
• Administration
• Medical Secretary duties

Leeds Student Medical Practice's mission is to provide high-quality, accessible, and student-focused healthcare in a supportive and inclusive environment. We are committed to the well‑being of our patients and colleagues, ensuring a culture of care, respect, and continuous improvement.

• Date posted: 17 February 2026
• Pay scheme: –
• Salary: £23,874.96 a year
• Contract:
  
  Permanent
• Working pattern:
  Full‑time, Flexible working
• Reference number: A
• Job location:
  
  4 Blenheim Walk, Leeds, LS2 9AE

• Acknowledging new patient records
• Register new patient records
• Sort and date‑stamp all incoming patient related mail
• Scan documents onto the clinical systems
• Manage medical requests and respond accordingly
• Ensure correspondence is appropriately actioned when the clinician is not required to view it
• Locate documents as needed by the clinical and non‑clinical user
• Carry out other administration related tasks as delegated by supervisor/manager

• Greeting and booking in patients for surgeries and clinics
• Deal with patient enquiries efficiently and courteously
• Signpost patients to the correct service
• Initiate contact with and respond to requests from patients, team members, and external agencies
• Input data into patient health records as necessary
• Direct requests for information (e.g., SARs, insurance, DVLA forms) to the relevant team
• Manage all queries promptly and efficiently
• Carry out system searches as requested
• Always maintain a clean, tidy and effective working area
• Support all clinical team’s general tasks as requested
• Ensure visitors and telephone callers to the practice are greeted professionally
• Ensure all telephone calls are managed appropriately
• Ensure all e‑requests are dealt with
• Manage the flow of patients arriving at the reception desk for appointments, prescriptions, or queries
• Administer the e‑consultation process

• Ensure specimens are ready for the daily courier driver
• Work in accordance with written protocols
• Scan documents onto the EMIS system
• Open and distribute practice post and ensure outgoing post is documented in the post book
• Change details on EMIS as required

• Provide administrative support including typing referral letters, arranging appointments with secondary care, and follow‑up arrangements as required (e.g., choose and book)
• Deal with patient notes, tasks, and screen messages from colleagues
• Deal with all patients, their relatives/carers and external agencies in a caring and professional manner
• Perform general secretarial duties
• Handle telephone enquiries to and from patients, secretaries, and colleagues at hospitals and outside agencies
• Undertake routine clinical administration duties and other tasks relevant to the role

• Excellent communication skills
• Clear and polite telephone manner
• Computer literate and operate commonly used IT packages
• Ability to work as part of a team
• Good interpersonal skills
• Polite and confident
• Flexible and cooperative
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Education to GCSE level or equivalent experience
• Previous experience of administration in the health sector or transferable skills from other sectors
• Good clear and confident communicator
• Good standard of literacy
• Prioritise own workload
• Experience working with the public

• Administration Qualification
• Experience of EMIS

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for a Disclosure and Barring Service check to confirm no previous criminal convictions.

Leeds Student Medical Practice

4 Blenheim Walk

Leeds

LS2 9AE

Website: (Use the "Apply for this Job" box below)..le