Client Support Administrator - Retail & Consumer

Client Support Administrator - Retail & Consumer

Department: CSG - Corporate Insurance and Risk (Retail / Transport / Leisure / Construction)

Employment Type: Fixed Term Contract

Location: Leeds

We are looking for a proactive and detail‑driven Client Support Administrator to join our fast‑paced Retail & Consumer Claims Handling team at CSG.

Based in Leeds, this is an exciting 6‑month fixed‑term opportunity to become part of a team that keeps things moving and delivers an exceptional service to our clients.

Whether you’re a graduate eager to build on your admin experience or a seasoned administrator ready for a fresh challenge, we want to hear from you. If you thrive in a busy environment, love getting stuck into the detail, and enjoy making a real impact behind the scenes, this could be the perfect next step.

You are expected to provide a timely, professional and high-quality service to our clients in the management of claims.

• Assist with the day to day running of a client account with a particular focus on data entry and data accuracy
• Ensure work is carried out effectively to meet the needs of the clients and the commercial requirements of the firm with adherence to internal and client SLAs and KPIs
• Assisting with matter set up on our case management system
• Assisting with MI management ensuring accuracy with the data
• Liaising with opponent representatives and other third parties (predominately via phone calls)
• Referencing and triaging post via a shared email inbox
• Other administrative duties, as required

You will have:

• Proven experience in administration
• Hands‑on experience managing and organising files
• Confidence in making and receiving calls, with a professional telephone manner
• Strong IT skills, including working knowledge of Excel (formulas, pivot tables, look‑ups) and the ability to handle basic data analysis
• Exceptional attention to detail
• Strong organisational skills with the ability to prioritise and adapt to shifting workloads
• The confidence to work independently and use your initiative
• A collaborative mindset and the ability to work effectively within the claims team
• Clear and positive communication skills, with an enthusiastic approach to your work
• Experience using finance systems (preferred but not essential).
• Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).

• High levels of flexibility and a great work life balance -
• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
• Opportunities for growth and progression including professional funding
• In person and remote social events
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!