Receptionist, Administrative​/Clerical

The Receptionist will work as part of the site based Facilities Management team acting as the first point of contact for all staff, contractors and visitors attending site, welcoming them to the site and assisting in checking them in/directing them. This role would be ideal for an individual with front of house management experience, looking for the next step in their career in a fast paced, customer facing environment which is going through rapid expansion.

• Meet & greet all those entering the building in a warm, professional and polite manner
• Answer incoming phone line and direct calls internally where possible
• Maintain confidentiality of all appropriate communications and documentation
• Assist with training existing staff and new hires.
• Record and enter data for guests / contractors attending site
• General tasks as assigned by Office Manager
• Managing people signing in, and giving out security passes.
• Be flexible and understand that your role may include covering other reception staff while they are on annual leave or sickness.
• Maintaining the Security and Health & Safety expectations of JLL and the client.
• Be able to complete the required training of JLL and the client.
• Take in post and deliveries, and send out post as required
• Taxi bookings
• Keep the reception area tidy at all times
• Professional and bubbly attitude and appearance

• Service Quality and Delivery – did we deliver what we promised on time with minimal impact on business continuity
• Good communication – responsive to the requirements and changes
• Deliver ‘best in class’ Customer Service and Satisfaction.
• Embrace and utilize technology to capture and facilitate improvements.
• Develop and maintain excellent client relationship based on open and honest communication
• Maintain regular contact with Office Manager, consult on key decisions and advise of incidents, escalation and complaints

• Knowledge of IT Microsoft applications i.e. Word, Excel, Power Point
• Ability to plan and prioritize
• Have strong organizational skills, for records management etc.
• Understanding the requirements to deliver the highest level of customer service with excellent attention to detail, communication and people skills and the ability to operate in a confident, polite and approachable manner
• A demonstrable understanding of the FM operation and management of a range of services.
• Flexibility may be required within your working hours to accommodate the operation.
• Excellent communication with other employees and visitors.
• Must be reliable and committed to the role.
• Be able to multitask and work under pressure in a fast paced environment.
• Be able to work well both within a team and independently