GP Care Administrator, Band 3

Job Summary

The Urology Team are looking to welcome a motivated, organised, and efficient GP Care Administrator into the Urology Support Team. You will be based at Cheltenham General Hospital and will be working closely with consultants and management to deliver surgical care for patients at Cheltenham General Hospital. We are a friendly team who are passionate about working collaboratively to deliver excellent patient care.

While previous administrative and clerical experience is desirable, upon joining the team you will be given comprehensive training including service delivery shadowing opportunities and the chance to observe our consultants in their service delivery. We actively support career progression, have a generous annual leave policy, and value our team members health and wellbeing by supporting flexible working where possible.

• Deliver an efficient, confidential, and professional administrative support service to the specialty teams.
• Manage patient bookings to facilitate the delivery of patient care and specialty services.
• Communicate effectively with patients, relatives, general practitioners, and other hospital staff, ensuring a high‑quality, proficient service for both patients and clinicians.
• Work as part of an Administrative Support Team and provide cross‑cover for Breast, Urology, and Vascular specialties as required.

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another. With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region.

By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Our Head and Neck team is undergoing a period of significant change, which has provided a great opportunity to develop the overall service for patients. It is an incredibly exciting time for new recruits to be part of the evolving changes, gain a wealth of knowledge and experience as well as be part of a supportive and enthusiastic team. Please see attached detailed job description, for further queries around the role please contact Katie Mott, Lead Co-ordinator.