File Handling Assistant

File Handling Assistant

Department: Legal
Employment Type: Permanent - Full Time
Location: Leeds

The Pre-litigation File Handling Assistant will undertake a variety of tasks to support the Pre Lit Casualty claims handling teams.

• Proactively assist the Pre Lit teams with a variety of tasks including:
• Monitoring MOJ Portal
• Monitoring inboxes and actioning appropriately
• Maintaining, reviewing and actioning spreadsheets
• Completing new claim actions to support the claims handlers
• Actioning CRU post and ownership of CRU tasks
• Completing chaser tasks on files to support the claims handlers via telephone and emails
• Raising low value payments
• Assisting with training as and when required
• Onboarding run-off work on various projects
• Undertaking appropriate additional tasks provided by the Team Leader/DBUD
• Maintaining accurate data on relevant case management system
• Complying with set client SLA’s
• Actively managing a caseload of low value property damage claims
• Ensuring quality service standards and productivity levels are maintained to a high standard

35 hours per week over 5 days. Primary location for this role is Leeds Office.

• 12 months relevant admin / claims support experience
• Excellent attention to detail
• Strong organisational skills
• Good communication & telephone skills
• Able to use Excel
• Excellent client care and customer service skills
• Ability to manage volume workload via task management
• Ability to work as a team and independently

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme
• Tech Scheme
• Season Ticket Loan
• Gym Flex
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

Note:

after successfully completing probation.