Patient Services Assistant

MUST BE ABLE TO WORK FROM 08:00 TO 18:30 ON MONDAY AND FRIDAY. This role is not open to students.

Open Monday - Friday 08:00-18:30. Closed on Bank Holidays & Weekends.

You may be required to take part in our late evening rota on either a Wednesday or Thursday until 20:30.

• Ensuring smooth running of the main office and reception area.
• Dealing with patients on the phone and face to face e.g. booking into the appointments system.
• Liaising with other team members, Doctors, Nurses and other associated healthcare agencies and providers.
• General office duties including word/data processing, filing, photocopying and scanning, ordering stationery and other supplies
• Maintaining and monitoring the practice appointments system
• Answering telephones, booking appointments, dealing with patients

• The post would have a 6-month probation period.
• 5 weeks holiday / extra week after 5 years service and extra 3 days after 10 years service
• Automatically enrolled into the NHS pension scheme, you can opt out if you wish
• Free car parking
• Uniform is provided
• Tea/Coffee/Milk is provided

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
• Facilitate effective communication between patients, members the primary health care team, secondary care and other associated

• Educated to GCSE level with sound knowledge of English & Maths
• Willingness to participate in training & ongoing personal development

• Experience of dealing with the public/patients.
• Practical experience of computerised systems.
• An understanding and acceptance of the need for strict confidentiality.
• Experience of working in a NHS/General Practice environment.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.