Sales Administrator

Sales Administrator

Are you detail-oriented, proactive, and looking for an exciting opportunity to contribute to a dynamic team? We are seeking a Sales Administrator to join our team in Leeds and help manage the day-to-day operations of our sales function. In this role, you’ll be responsible for the administration of the office & liaising directly with customers, providing excellent customer service and support.

• Responsible for ensuring orders are processed in a timely fashion, in line with Company procedures;
• To produce courier labels for sales orders to be dispatched;
• Administering Purchase Orders through Sage;
• Responsible for dealing with customer enquiries both on the phone & in person;
• Responsible for monitoring the office email & responding to customers in a timely manner;
• Produce quotations as requested by customers directly or the Sales team;
• Liaison with customers on a regular basis to ensure deliveries are booked in;
• Ensure all courier queries are dealt with in order to meet customer expectations;
• Ensure all paperwork is filed correctly and in a timely manner;
• Ensure all internet and eBay orders are printed and processed and then marking these as dispatched;
• Process the decant forms on to the system as and when they arise;
• Scan & PDF all orders/manifests as instructed by your Manager;
• Responsible for following Company policies & procedures at all times & make recommendations for improvements;
• Any other duties as assigned by your line manager to meet the needs of the business.

• Previous experience in sales order processing or a similar administrative role;
• Strong organisational skills and attention to detail;
• Experience in CRM systems;
• Excellent communication skills, both written and verbal;
• Ability to work independently and as part of a team;
• A proactive approach to problem-solving and process improvement.

• Self-motivated
• "can do" attitude
• Excellent communicator
• Team spirit
• Organised
• Attention to detail

• Excellent development and growth opportunities
• Hours 08:30-16:30 Monday to Thursday and 08:00-15:30 on Friday
• Holidays 22 days plus bank holidays
• A supportive and collaborative culture
• A fun and dynamic work environment
• Team oriented atmosphere
• Good work life balance
• Opportunity to work across countries and cultures
• Employee Assistance Programme
• Health and Wellbeing initiatives

Tricel is an equal opportunities employer.