Administration & Reception Coordinator

Sewell Wallis are currently working with a well-established care provider, based on the outskirts of Leeds (East), who are looking for an Administration & Reception Coordinator. This is a varied and rewarding role that combines front‑of‑house responsibilities with administration and operational support. Acting as a first point of contact, you will play a key role in creating a welcoming and professional environment whilst ensuring the smooth day‑to‑day running of the home.

This is a predominantly people‑facing role, that will enable you to build relationships and make a real difference in delivering a positive experience for residents and their families. Alongside managing reception and enquiries, you’ll support a range of administrative, HR and payroll‑related activities, making this an integral role within the organisation.

• Acting as the face of the home, providing a warm, professional and welcoming experience for residents, families, visitors and external stakeholders.
• Managing the reception area, greeting visitors, handling enquiries and ensuring all visitors are signed in and directed appropriately.
• Answering incoming calls and emails, responding to enquiries and ensuring messages are passed on promptly to the relevant teams.
• Managing enquiries relating to potential new residents, respite care and day care services, arranging tours of the home and supporting families throughout the enquiry process.
• Coordinating assessments for prospective residents and maintaining accurate records and documentation.
• Supporting the onboarding process for new employees, ensuring all required documentation is collected and submitted within required timescales.
• Providing payroll administration support, including timesheets, absence records and employee paperwork.
• Liaising with agencies to arrange temporary staffing cover when required.
• Managing petty cash, maintaining accurate records and ensuring appropriate controls are followed.
• Coordinating meetings, training sessions and events, including room preparation and hospitality requirements.
• Monitoring stock levels and ordering office supplies, PPE, uniforms, stationery and other essential items.
• Supporting managers with general administration, compliance documentation, record keeping and day‑to‑day operational requirements.

• Previous experience within an administration/reception position, or within a similar role.
• Strong communication skills with the confidence to interact with a wide range of people and a professional, approachable and friendly manner.
• Excellent organisational skills and the ability to manage a varied workload.
• Good working knowledge of Microsoft Office, including Outlook and Word.
• Strong attention to detail and ability to maintain accurate records.
• Ability to work independently whilst supporting a wider team.
• Experience with in a care, healthcare or social care environment would be advantageous but is not essential.

• Opportunity to join a supportive and established organisation.
• Friendly and collaborative working environment.
• Opportunity to make a genuine difference to residents, families and colleagues.
• Stable and rewarding long-term career opportunity.