Experienced GP Receptionist​/Office Administrator

Experienced GP Receptionist/Office Administrator

Private Doctors’ surgery in North Leeds LS8

Salary circa £14-16 per hour, dependent on skills and experience

Hours:

midday – 6pm daily Monday to Friday with Saturday hours to be discussed. Site-based, no hybrid working.

Our client, The Private Doctors, is an award‑winning surgery based in North Leeds providing same‑day concierge GP consulting. They are looking to recruit an experienced receptionist/private patient co‑ordinator to join their existing team.

Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face‑to‑face and over the telephone. You will care for patients throughout their treatment journey, ensuring five‑star service throughout. This role suits an individual with experience in a surgery or aesthetic clinic or a customer‑centric industry delivering excellent customer service.

• Care of patients in reception and waiting area
• Answering phone calls and emails
• Patient appointment scheduling
• Daily diary management
• Preparation and filing of patient notes
• General housekeeping in reception, waiting areas and WCs
• Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packs
• Follow up telephone calls to patients
• Screening calls to risk‑assess patients prior to arranging appointments
• Provide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc.

• Excellent customer service, interpersonal and communication skills
• Outstanding listening skills and ability to empathise with patients’ needs and concerns
• Appropriate sense of discretion in dealing with varied and difficult situations
• Positive attitude in all dealings with patients or staff members
• Team working ability
• Respectful treatment of patients and co‑workers
• Effective prioritisation of calls from patients to ensure appropriate action/scheduling
• Ability to manage multiple tasks simultaneously
• Excellent under pressure
• Highly motivated
• Exceptional personal organisational skills
• IT skills
• Attentive to detail
• Good problem‑solving skills