Business Support Assistant

We are looking for a highly organised and motivated Business Support Assistant to join our Central Monitoring & Compliance (CMC) team within Integrated Children’s Services.

This is a key administrative role supporting the delivery of critical statutory functions across the service. You will play an important part in ensuring that processes, data, and workflows are managed efficiently, accurately, and within required timescales.

The CMC team is a countywide service providing oversight and support across a range of compliance areas, including Subject Access Requests (SARs), data management, and reporting functions.

• Support the day-to-day administrative functions of the team and the wider service.
• Maintain accurate electronic records on relevant data recording systems, including information management systems, databases and electronic filing systems.
• Support in the production of regular reports from data recording systems.
• Act as a point of contact for the wider team and ensure that all requests are dealt with efficiently and consistently. This will include dealing with queries, assessing the nature of telephone calls, and referring on to the appropriate person.
• Provide general business support to projects as required.
• Support services with Subject Access Requests.

• Has strong organisational skills and can manage competing priorities.
• Is confident using IT systems, including Microsoft Office (Word, Excel, Outlook), with a specific interest in Power Automate and Power BI.
• Has excellent communication and customer service skills.
• Works well both independently and as part of a team.
• Has a high level of attention to detail and accuracy.
• Understands the importance of confidentiality and data protection.
• Is motivated, adaptable, and keen to learn.

• 29 days annual leave plus bank holidays (increasing after 5 years’ service).
• Membership of the Local Government Pension Scheme.
• Flexible working arrangements to support work-life balance.
• Access to Kent Rewards, offering discounts and benefits.
• Ongoing training and development, including technology updates.
• Regular supervision and support from your line manager.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.